Luxury Hotel Guest Experience Expert

2 days ago

Singapore beBeeLeadership Full time $90,000 - $120,000
About this role:

As a Guest Experience Team Leader, you will be responsible for delivering exceptional guest experiences at our luxury hotel. You will oversee and coordinate all aspects of a guest's stay, from anticipating their needs to exceeding their expectations.

Your primary responsibility will be to build meaningful connections with guests, addressing their inquiries, concerns and feedback promptly and professionally.

You will also be responsible for developing and maintaining relationships with VIP guests and Special Attention guests, recognising their preferences and ensuring extra attention and special treatment for this group of guests.

In addition, you will continuously seek ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.

Team leadership is also a key aspect of this role, as you will lead and inspire a team of Guest Experience Executives/Interns to deliver exceptional service.

This role requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

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