Guest Experience Manager

2 days ago


Singapore Spayse Full time

-Job Information
- Permanent
- Singapore
- Posted 3 hours ago
- Up to US$6720 per month GBP / Year
Job Details

**Guest Experience & Service Quality Manager**, Luxury Five-Star Hotel, Singapore**

**Salary up to SGD 9,000 per month (USD 6,720 per month)**

We are looking for a **Guest Quality Manager** to look after all guest services at a luxury five-star hotel in Singapore.

**Things to know**:

- We are hiring for a luxury Five-Star hotel
- The hotel is part of an international brand
- Newly Created role

**What you will be doing as Guest Quality Manager**:

- Reports to the Hotel Manager
- Responsible for the running and Guest Services
- Managing and mentoring the team
- Managing the customer expectation
- Undertaking regular brand standard checks
- Communicating with other HODS
- Ensuring all aspects of guest engagement are managed and developed and surpassed.

**Will be a great fit if you have**:

- Experience as a Guest Services Manager or Front Office Manager within a five-star luxury property
- Worked on at least two continents
- Preferably fluent in Mandarin
- Experience with Guest Surveys as Trust You
- Worked within a Forbes property and LQA trained
- Excellent knowledge of the luxury market
- Team management skills
- High level of attention to detail
- The willingness to embrace new ideas and processes
- Positive and approachable manner

**LEGAL REQUIREMENTS**

Spayse’s undertaking is as a recruitment agent in this role and is bound by the requirements requested by our client.



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