Application Support Analyst

17 hours ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at AMBITION GROUP SINGAPORE PTE. LTD. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our teams, ensuring the smooth operation of our systems and applications.

Key Responsibilities

* Perform all run activities in respect of our firm's process, ensuring SLA and priorities are respected, and appropriate reactions are taken in line with the severity of an incident or escalation.
* Manage technical issues, escalations, and ensure a good level of delivery, providing primary operational technical support and assisting functional support teams.
* Continuously improve our service, proposing improvements and solutions to reduce repetitive tasks, improving complex operations, and improving reliability and quality of our systems.
* Manage knowledge within the team, sharing knowledge within teams and promoting knowledge sharing within the organization.

Requirements

* A minimum of 3 years of relevant experience in production support or infrastructure support or development role.
* Experience in a banking environment is a plus.
* Minimum 3 years of experience with UNIX environments, minimum 3 years of experience in scripting languages such as Python, Powershell, minimum 2 years of hands-on experience in tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes, and experience with task schedulers such as Control-M.
* Good understanding of IT ecosystems and application architectures, and knowledge about CICD pipelines, ITIL practices, Agile practices, Lean, Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus.

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