Application Support Specialist
1 week ago
We are seeking a skilled Application Support Analyst to join our team at Sanderson-iKas Singapore Pte Ltd.
Key Responsibilities:- Application Monitoring: Define and implement application monitoring in collaboration with the build team, overseeing daily and monthly processes, and addressing user requests in partnership with project, infrastructure, and production teams.
- Incidents and Requests Management: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts, analyzing and managing incidents, problems, and requests effectively.
- Problem Management and Continuous Improvement: Develop and maintain a knowledge base for each application in coordination with build and operations teams, working with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
- Experience: Minimum of 4 years in application support activities.
- Certification: ITIL certification.
- Domain Knowledge: Strong understanding of the Capital Markets domain and related market activities.
- Software Proficiency: Relevant experience with Asset Control software.
- Financial Instruments: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
- External Data Sources: Experience working with external sources like Bloomberg and Reuters.
- Static Market Data Expertise: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
- Technical Skills: Strong proficiency in SQL, high-level proficiency in Unix/Linux scripting, knowledge of XML, PL/SQL, MQ, CFT, and Control-M, and familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search).
- Key Abilities: SLA & KPI management, effective client communication, and interaction, predictive analysis, consulting, and escalation management, risk analysis and project execution, and appetite for continuous improvement and automation.
- Soft Skills: Excellent communication and interpersonal skills, strong analytical and troubleshooting skills, ability to work well under pressure, autonomous, self-motivated, and a strong team player, diligence and perseverance in achieving goals, along with effective time management.
- Work hours: 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT.
- Rotational Week-end support.
Sanderson-iKas Singapore Pte Ltd is an equal opportunities employer. We welcome applications from all qualified candidates.
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