Application Support Specialist

1 week ago


Singapore Sanderson-iKas Singapore Pte Ltd Full time
Job Title: Application Support Analyst

We are seeking a skilled Application Support Analyst to join our team at Sanderson-iKas Singapore Pte Ltd.

Key Responsibilities:
  • Application Monitoring: Define and implement application monitoring in collaboration with the build team, overseeing daily and monthly processes, and addressing user requests in partnership with project, infrastructure, and production teams.
  • Incidents and Requests Management: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts, analyzing and managing incidents, problems, and requests effectively.
  • Problem Management and Continuous Improvement: Develop and maintain a knowledge base for each application in coordination with build and operations teams, working with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
Requirements:
  • Experience: Minimum of 4 years in application support activities.
  • Certification: ITIL certification.
  • Domain Knowledge: Strong understanding of the Capital Markets domain and related market activities.
  • Software Proficiency: Relevant experience with Asset Control software.
  • Financial Instruments: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
  • External Data Sources: Experience working with external sources like Bloomberg and Reuters.
  • Static Market Data Expertise: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
  • Technical Skills: Strong proficiency in SQL, high-level proficiency in Unix/Linux scripting, knowledge of XML, PL/SQL, MQ, CFT, and Control-M, and familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search).
  • Key Abilities: SLA & KPI management, effective client communication, and interaction, predictive analysis, consulting, and escalation management, risk analysis and project execution, and appetite for continuous improvement and automation.
  • Soft Skills: Excellent communication and interpersonal skills, strong analytical and troubleshooting skills, ability to work well under pressure, autonomous, self-motivated, and a strong team player, diligence and perseverance in achieving goals, along with effective time management.
Shift Timings:
  • Work hours: 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT.
  • Rotational Week-end support.

Sanderson-iKas Singapore Pte Ltd is an equal opportunities employer. We welcome applications from all qualified candidates.



  • Singapore Kerry Consulting Pte Ltd Full time

    Job Title: IT Application Support SpecialistAre you a problem-solver with a passion for technology and commodities trading? Do you enjoy working in a fast-paced environment with a global team? We're looking for an IT Application Support Specialist to join our team at Kerry Consulting Pte Ltd.Key Responsibilities:Provide technical support for our global ETRM...


  • Singapore Pure Hong Kong Full time

    Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at Pure Hong Kong. As a key member of our global application support team, you will be responsible for providing technical support and maintenance for our front, middle, and back office systems.Key Responsibilities:Enhance, support, and...


  • Singapore Pure Hong Kong Full time

    Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at Pure Hong Kong. The successful candidate will be responsible for providing technical support and maintenance for our front, middle, and back office systems.Key Responsibilities:Enhance, support, and maintain our firm's front, middle, and...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Job Summary:As an Application Support Specialist at FLINTEX CONSULTING PTE. LTD., you will be the first point of contact for all user support related queries regarding core Applications. Your role will involve participating in knowledge transfer, inventory management, and incident resolution. Additionally, you will be responsible for providing statistical...


  • Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Accounting Support RoleAt Seafront Support Company PTE. LTD., we are seeking a highly skilled Accounting Support Specialist to join our team. As an Accounting Support Specialist, you will play a vital role in supporting our accounting department by handling general accounting tasks on a daily basis.Key Responsibilities:Prepare financial statements, including...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Job Title: Application SupportAt FLINTEX CONSULTING PTE. LTD., we are seeking a highly skilled Application Support professional to join our team. As an Application Support specialist, you will be responsible for providing top-notch support to our users regarding our core Applications.Key Responsibilities:Act as the first point of contact for all user support...


  • Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Accounting Support Specialist to join our team at Seafront Support Company PTE. LTD. As an Accounting Support Specialist, you will provide critical support to our accounting department by handling general accounting tasks on a daily basis.Key ResponsibilitiesPrepare and review financial statements, including balance...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at FLINTEX CONSULTING PTE. LTD. as a key member of our IT Support team.Key ResponsibilitiesFirst Point of Contact: Act as the primary point of contact for all user support-related queries regarding our core Applications, providing Level 1 and Level 2 support.Knowledge...


  • Singapore LMA Full time

    Main ResponsibilitiesWe are seeking a highly skilled Application Support Specialist to join our team at LMA. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our applications and systems.Key Responsibilities:Define and implement application monitoring in coordination with the build team, ensuring timely...


  • Singapore DBS Bank Limited Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at DBS Bank Limited. As a key member of our Group Technology and Operations team, you will be responsible for providing day-to-day production support for our key trading and central applications.Key ResponsibilitiesPerform root cause analysis and contribute to problem...


  • Singapore LMA Full time

    Main ResponsibilitiesWe are seeking a highly skilled Application Support Specialist to join our team at LMA.Key Responsibilities:Collaborate with the build team to define and implement application monitoring, ensuring seamless integration with our infrastructure.Supervise and monitor daily and weekly chains, handling user requests and working closely with...


  • Singapore Citi Full time

    About the RoleWe are seeking a highly skilled Senior Application Support Specialist to join our team in Singapore.About the TeamOur team is responsible for providing technical and business support for users of Citi Applications. We are a dynamic team that works closely with various stakeholders to ensure the stability, efficiency, and effectiveness of our...


  • Singapore ITCAN PTE. LIMITED Full time

    Job Description:As an Applications Support Specialist at ITCAN PTE. LIMITED, you will play a crucial role in ensuring the smooth operation of our desktop applications. Your primary responsibility will be to provide timely and effective technical support to end-users, troubleshooting and resolving issues as they arise. Key Responsibilities:1. Application...


  • Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Job SummaryAs an Application Support Specialist at AMBITION GROUP SINGAPORE PTE. LTD., you will be responsible for the functional knowledge and testing of development. Your key responsibilities will include writing detailed specifications, liaising with business for clarification, analyzing functional impacts, explaining and working closely with developers,...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job OverviewAre you a detail-oriented individual with a passion for automation and technical support? We are seeking a skilled Application Support Specialist to join our team at Talent Trader Group Pte. Ltd. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers, troubleshooting complex...


  • Singapore DBS Bank Limited Full time

    Job SummaryAs an Application Support Specialist, Murex, you will be responsible for providing continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team. You will work closely with the Murex Support group to develop monitoring tools/alerts to create proactive actions and provide day-to-day production...


  • Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Accounting Support Specialist to join our team at Seafront Support Company Pte. Ltd. as an Administrative Support Associate.Key ResponsibilitiesFinancial Support: Provide daily support to our accounting department by handling general accounting tasks, including preparing financial statements,...


  • Singapore GOLDEN CENTURY AIR-CON SPECIALIST PTE. LTD. Full time

    Administrative Support SpecialistAt GOLDEN CENTURY AIR-CON SPECIALIST PTE. LTD., we are seeking an Administrative Support Specialist to provide exceptional support to our HR and Finance teams. This role requires a detail-oriented individual with strong organizational skills and the ability to work effectively in a fast-paced environment.Responsibilities:•...


  • Singapore OCBC Bank Full time

    Job Title: Application SpecialistJob Summary:We are seeking an experienced Application Specialist to join our team at OCBC Bank. As an Application Specialist, you will be responsible for providing day-to-day IT operations support, resolving production issues, and ensuring the smooth functioning of our channel and payment applications.Key Responsibilities:...


  • Singapore NIPPON RESOURCES PTE. LTD. Full time

    Job SummaryNIPPON RESOURCES PTE. LTD. is seeking a skilled Lotus Notes Application Support Specialist to join our team. In this role, you will be responsible for providing technical support and maintenance for our Lotus Notes applications.Key ResponsibilitiesProvide technical support and maintenance for Lotus Notes applicationsDevelop and implement new...