Application Support Analyst

1 month ago


Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full time
Roles & Responsibilities

About the role: Application Support Analyst (on site 5 days )

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low latency trade execution, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. supporting our global client base and working as part of a global team, in which communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct in depth analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.


About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, ICE, ASX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.


How to Apply

Please email your CV to careers@stellartradingsystems.com


Tell employers what skills you have

Telnet
Ability To Work Under Pressure
Analytical Skills
Algorithmic Trading
Customer Support
Scripting
Problem Solving
Market Access
Exchange Traded Derivatives
Exchange Connectivity
SQL
Network Troubleshooting
Application Support
Trading Strategies
Tcpdump
Great Communications Skills
Windows
order management systems
Databases
Linux

  • Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Application Support Analyst to join our team at AMBITION GROUP SINGAPORE PTE. LTD. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our teams, ensuring the smooth operation of our systems and applications. Key Responsibilities* Perform all run activities in...


  • Singapore BGC GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesDirect Contract (12 months)Location: Pasir PanjangJob Title: Application Support AnalystJob DescriptionWe are seeking a skilled Application Support Analyst, providing essential support for a variety of banking applications while collaborating with cross-functional teams.Key Responsibilities Manage and resolve user requests and...


  • Singapore GLENCORE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesGlencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore International Plc. and engages in commodity trading. The Singapore office employs approximately 250 staff working from a single site. We are looking for a skilled IT Application Support Analyst to join our IT Organisation.The IT Application Support Analyst is a key...


  • Singapore GENIE GENIUS PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Software analyst to support the existing customized system.The system is a standalone system and is looking for a functional-techno system/application analyst to support it. Junior or Executive Application Analyst· Have Bachelor's Degree in Information Technology and related fields.· Have at least 2 years of...


  • Singapore Citi Full time

    Job Title: Senior Applications Support AnalystCiti is seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our Applications Support team, you will be responsible for providing technical and business support for users of Citi Applications.Key Responsibilities:Provide technical support for Citi Applications,...


  • Singapore Kerry Consulting Pte Ltd Full time

    IT Application Support Analyst (ETRM) Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry ConsultingEmail: sr@kerryconsulting.comOur Client is a leading leading stable firm. IT Application Support - Prestigious Commodities Group -Diversified and well hedged Portfolio: Wide range of commodities, including metals, energy, and agricultural...


  • Singapore Citi Full time

    Job Title: Senior Applications Support AnalystCiti is seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our Applications Support team, you will be responsible for providing technical and business support for users of Citi Applications.Key Responsibilities:Provide technical and business support for users of Citi...


  • Singapore Sanderson-iKas Singapore Pte Ltd Full time

    We are looking to speak to Application Support Analysts! Responsibilities Application Monitoring Responsibilities Implementation: Define and implement application monitoring in collaboration with the build team. Supervision: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams....


  • Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:We are seeking a proactive and technically skilled Application Support Analyst to join our IT team. In this role, you will be responsible for providing technical support, managing infrastructure, and optimizing systems through automation and scripting. You'll work with cloud technologies, databases, and monitoring...


  • Singapore COLCHESTER GLOBAL INVESTORS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Application Support Analyst to take responsibility for supporting and enhancing all internally developed applications used by the Colchester Group. You will be working as a key member of the development team ensuring that a high level of support is maintained for all internal customers.Some of the work you will...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesRole and Responsibilities· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.· Ensure that all communication is logged into Ticketing System promptly and completely.· Manage application...


  • Singapore GENIE GENIUS PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a billing analyst to support the existing customized system.The system is a standalone billing system and is looking for a functional-techno system/application analyst to support it. Application Analyst· Have Bachelor's Degree in Information Technology and related fields.· Have at least 1 year of working exp·...


  • Singapore IKAS INTERNATIONAL (ASIA) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesApplication Monitoring Responsibilities Implementation: Define and implement application monitoring in collaboration with the build team. Supervision: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams. Support: Manage overnight batches...


  • Singapore Kerry Consulting Pte Ltd Full time

    Job Title: IT Application Support AnalystJob Summary:Kerry Consulting Pte Ltd is seeking a highly skilled IT Application Support Analyst to join their team. As an IT Application Support Analyst, you will play a crucial role in supporting the company's global ETRM applications.Key Responsibilities:Provide technical support to users across the globe,...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesPositionAs Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.This position is part of a new support team formation for the company's new strategic program. It is multiyear program which targets to: ...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesPositionAs Application Support Analyst, it’s a L1 & L2 role for Global Support, you will be involved with Incident communication, Problem follow-up, transversal coordination of key initiatives to provide support for both the Asian and Europe Region.This position is part of a support team for Cash & Coorporate Banking applications....


  • Singapore STEENBOK PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for an Application Support Analyst (Core Banking/Silverlake/SIBS). You will be expected to be able to work both independently and as part of a support team.Responsibilities Be a subject matter expert in Core Banking Filter, prioritise and validate issues Recommend solutions & resolve issues, working with L2 & L3...


  • Singapore Sanderson-iKas Singapore Pte Ltd Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at Sanderson-iKas Singapore Pte Ltd.Key Responsibilities:Application Monitoring: Define and implement application monitoring in collaboration with the build team, overseeing daily and monthly processes, and addressing user requests in...


  • Singapore Sanderson-iKas Singapore Pte Ltd Full time

    Job Title: Application Support AnalystWe are seeking a skilled Application Support Analyst to join our team at Sanderson-iKas Singapore Pte Ltd.Key Responsibilities:Application Monitoring: Define and implement application monitoring in collaboration with the build team, overseeing daily and monthly processes, and addressing user requests in partnership with...


  • Singapore Citi Full time

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...