Application Support Analyst

3 weeks ago

Singapore NEURONES IT ASIA PTE. LTD. Full time
Roles & Responsibilities

We are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:


Production monitoring

  • Monitor the global IT platform and execute the associated action when alerts are raised.
  • Process (analyze, solve, document) incidents.
  • Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
  • Maintain monitoring systems and continuously share ideas to improve its effectiveness.
  • Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
  • Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
  • Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

  • Process local user support requests (configurations, assistance,…)
  • Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

  • Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
  • Self-organize continuous learning on the IS systems and landscape
  • Manage the IT part of the Singapore Business Continuity Plan
  • Share improvement ideas with Business Analyst

Technical Skills

  • University degree in IT Engineering or Mathematics.
  • 2-6 years relevant experience in IT trading environment
  • Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

  • Interactive behavior : Active Listening and communication skills
  • Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
  • Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

  • Understanding of trading environment.
  • First experience in live monitoring and application support of large IT systems
  • Good technical knowledge on the Windows environment
  • SQL skills
  • Good Scripting skills

Tell employers what skills you have

Derivatives
Business Continuity
Mathematics
Scripting
Problem Solving
Credit Derivatives
Swaps
SQL
FX Trading
Portfolio Management
Application Support
Windows
Business Analyst
Facilitation
Trading

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