Application Support Analyst
3 weeks ago
Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.
Job Responsibilities
- Provide Level 1 troubleshooting support and response, and be on rotational standby.
- Log, escalate and follow through with issues, ensuring that issues are resolved.
- Review and improve our alarms and alarm response.
- Periodic reviews and submission of the capacity needs of the business.
- Support and/or drive disaster recovery response drills.
- Deploy new versions of the software.
- Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.
Requirements
- Diploma/Bachelor's Degree in Computer Science or other related discipline.
- 2-5 years of Technical/Application Support experience on various technology platforms.
- Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
- Open to work shift work and be on on-call rotation.
Tell employers what skills you have
systems reliability
Troubleshooting
Application Development
Reliability
SQL
Problem Management
Application Support
Reliability Engineering
Site Reliability Engineering
ITIL
Disaster Recovery
Incident Management
Technical Support
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