Application Support Analyst

2 months ago


Singapore Sanderson-iKas Singapore Pte Ltd Full time

We are looking to speak to Application Support Analysts

Responsibilities



Application Monitoring Responsibilities

  • Implementation: Define and implement application monitoring in collaboration with the build team.
  • Supervision: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams.
  • Support: Manage overnight batches during Singapore morning/afternoon hours, ensuring swift analysis and resolution of issues to minimize downtime.
  • Reporting: Generate daily, weekly, and monthly reports on data quality for the risk chain, with a focus on intensified monthly activities.


Incidents and Requests Management

  • Application Support: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts.
  • Incident Management: Analyze and manage incidents, problems, and requests effectively.


Problem Management and Continuous Improvement

  • Knowledge Base: Develop and maintain a knowledge base for each application in coordination with build and operations teams.
  • Collaboration: Work with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
  • Non-Functional Requirements: Provide non-functional requirements for implementing monitoring as code whenever applicable.


Mindset and Skills

  • Proactive Approach: Maintain a proactive mindset regarding security, incident prevention, productivity, and service quality improvement.
  • Capital Markets Knowledge: Demonstrate a strong interest in and understanding of capital market functions.

Requirements

  • Experience: Minimum of 4 years in application support activities.
  • Certification: ITIL certification.
  • Domain Knowledge: Strong understanding of the Capital Markets domain and related market activities.
  • Software Proficiency: Relevant experience with Asset Control software.
  • Financial Instruments: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
  • External Data Sources: Experience working with external sources like Bloomberg and Reuters.
  • Static Market Data Expertise: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
  • Technical Skills:Strong proficiency in SQL.
    High-level proficiency in Unix/Linux scripting.
    Knowledge of XML, PL/SQL, MQ, CFT, and Control-M.
    Familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search).
  • Key Abilities:SLA & KPI management, effective client communication, and interaction.
    Predictive analysis, consulting, and escalation management.
    Risk analysis and project execution.
    Appetite for continuous improvement and automation.
  • Soft Skills:Excellent communication and interpersonal skills.
    Strong analytical and troubleshooting skills.
    Ability to work well under pressure.
    Autonomous, self-motivated, and a strong team player.
    Diligence and perseverance in achieving goals, along with effective time management.

Shift Timings

  • Work hours : 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT
  • Rotational Week-end support.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

Personal data collected will be used for recruitment purposes only.

For more information you can contact Fiona Wong on fiona.wong@sanderson-ikas.sg

Only shortlisted candidates will be notified / contacted.

EA Registration No.: R21101138 - Wong Sin Yee

iKas International (Asia) Pte Ltd

ROC No.: 200914065E | EA License No.: 16S8086



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