Application Support Analyst
2 months ago
We are looking to speak to Application Support Analysts
Responsibilities
Application Monitoring Responsibilities
- Implementation: Define and implement application monitoring in collaboration with the build team.
- Supervision: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams.
- Support: Manage overnight batches during Singapore morning/afternoon hours, ensuring swift analysis and resolution of issues to minimize downtime.
- Reporting: Generate daily, weekly, and monthly reports on data quality for the risk chain, with a focus on intensified monthly activities.
Incidents and Requests Management
- Application Support: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts.
- Incident Management: Analyze and manage incidents, problems, and requests effectively.
Problem Management and Continuous Improvement
- Knowledge Base: Develop and maintain a knowledge base for each application in coordination with build and operations teams.
- Collaboration: Work with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
- Non-Functional Requirements: Provide non-functional requirements for implementing monitoring as code whenever applicable.
Mindset and Skills
- Proactive Approach: Maintain a proactive mindset regarding security, incident prevention, productivity, and service quality improvement.
- Capital Markets Knowledge: Demonstrate a strong interest in and understanding of capital market functions.
Requirements
- Experience: Minimum of 4 years in application support activities.
- Certification: ITIL certification.
- Domain Knowledge: Strong understanding of the Capital Markets domain and related market activities.
- Software Proficiency: Relevant experience with Asset Control software.
- Financial Instruments: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
- External Data Sources: Experience working with external sources like Bloomberg and Reuters.
- Static Market Data Expertise: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
- Technical Skills:Strong proficiency in SQL.
High-level proficiency in Unix/Linux scripting.
Knowledge of XML, PL/SQL, MQ, CFT, and Control-M.
Familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search). - Key Abilities:SLA & KPI management, effective client communication, and interaction.
Predictive analysis, consulting, and escalation management.
Risk analysis and project execution.
Appetite for continuous improvement and automation. - Soft Skills:Excellent communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Ability to work well under pressure.
Autonomous, self-motivated, and a strong team player.
Diligence and perseverance in achieving goals, along with effective time management.
Shift Timings
- Work hours : 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT
- Rotational Week-end support.
"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.
Website: www.sanderson-ikas.sg
Personal data collected will be used for recruitment purposes only.
For more information you can contact Fiona Wong on fiona.wong@sanderson-ikas.sg
Only shortlisted candidates will be notified / contacted.
EA Registration No.: R21101138 - Wong Sin Yee
iKas International (Asia) Pte Ltd
ROC No.: 200914065E | EA License No.: 16S8086
-
Application Support Analyst
4 weeks ago
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Application Support Analyst to join our team at AMBITION GROUP SINGAPORE PTE. LTD. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our teams, ensuring the smooth operation of our systems and applications. Key Responsibilities* Perform all run activities in...
-
Application Support Analyst
4 weeks ago
Singapore BGC GROUP PTE. LTD. Full timeRoles & ResponsibilitiesDirect Contract (12 months)Location: Pasir PanjangJob Title: Application Support AnalystJob DescriptionWe are seeking a skilled Application Support Analyst, providing essential support for a variety of banking applications while collaborating with cross-functional teams.Key Responsibilities Manage and resolve user requests and...
-
IT Application Support Analyst
4 weeks ago
Singapore GLENCORE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesGlencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore International Plc. and engages in commodity trading. The Singapore office employs approximately 250 staff working from a single site. We are looking for a skilled IT Application Support Analyst to join our IT Organisation.The IT Application Support Analyst is a key...
-
Junior or Executive Applications Support Analyst
4 weeks ago
Singapore GENIE GENIUS PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Software analyst to support the existing customized system.The system is a standalone system and is looking for a functional-techno system/application analyst to support it. Junior or Executive Application Analyst· Have Bachelor's Degree in Information Technology and related fields.· Have at least 2 years of...
-
Senior Applications Support Analyst
1 month ago
Singapore Citi Full timeJob Title: Senior Applications Support AnalystCiti is seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our Applications Support team, you will be responsible for providing technical and business support for users of Citi Applications.Key Responsibilities:Provide technical support for Citi Applications,...
-
Applications Support Analyst
4 weeks ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:We are seeking a proactive and technically skilled Application Support Analyst to join our IT team. In this role, you will be responsible for providing technical support, managing infrastructure, and optimizing systems through automation and scripting. You'll work with cloud technologies, databases, and monitoring...
-
Application Support Analyst
4 weeks ago
Singapore COLCHESTER GLOBAL INVESTORS (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Application Support Analyst to take responsibility for supporting and enhancing all internally developed applications used by the Colchester Group. You will be working as a key member of the development team ensuring that a high level of support is maintained for all internal customers.Some of the work you will...
-
Application Support Analyst
2 months ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesRole and Responsibilities· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.· Ensure that all communication is logged into Ticketing System promptly and completely.· Manage application...
-
Application Support Analyst
2 weeks ago
Singapore MALTEM ASIA PTE. LTD. Full timeRoles & ResponsibilitiesMaltem Asia is currently seeking an Application Support Analyst for a Wealth Management Client based in Singapore.Requirements: Candidates must be comfortable to perform weekend standby. Candidates with relevant experience supporting SaaS platforms.Must Have Skillsets: At least 3 years of hands-on experience in supporting...
-
Singapore GENIE GENIUS PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a billing analyst to support the existing customized system.The system is a standalone billing system and is looking for a functional-techno system/application analyst to support it. Application Analyst· Have Bachelor's Degree in Information Technology and related fields.· Have at least 1 year of working exp·...
-
Application Support Analyst
2 months ago
Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the role: Application Support Analyst (on site 5 days )This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex...
-
Application Support Analyst
4 weeks ago
Singapore IKAS INTERNATIONAL (ASIA) PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilitiesApplication Monitoring Responsibilities Implementation: Define and implement application monitoring in collaboration with the build team. Supervision: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams. Support: Manage overnight batches...
-
Application Support Analyst
2 months ago
Singapore PROGRAM PLANNING PROFESSIONALS PTE LTD Full timeRoles & ResponsibilitiesAs Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to: ...
-
Application Support Analyst
2 weeks ago
Singapore PROGRAM PLANNING PROFESSIONALS PTE LTD Full timeJob OverviewWe are seeking an experienced Application Support Analyst to join our team at Program Planning Professionals PTE LTD. This is a fantastic opportunity for a skilled professional to take their career to the next level and work on exciting projects in the banking industry.As an Application Support Analyst, you will be responsible for providing...
-
Application Support Analyst
2 weeks ago
Singapore KRIS INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World. Build a new platform to interconnect investors, lenders and clients on syndicated markets Build a digital platform for company clients...
-
Senior Application Support Analyst
4 weeks ago
Singapore ADECCO PERSONNEL PTE LTD Full timeRoles & ResponsibilitiesPositionAs Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.This position is part of a new support team formation for the company's new strategic program. It is multiyear program which targets to: ...
-
Application Support Analyst
2 weeks ago
Singapore ADECCO PERSONNEL PTE LTD Full timeRoles & ResponsibilitiesPositionAs Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.This position is part of a new support team formation for the company's new strategic program. It is multiyear program which targets to: Build a new...
-
Application Support Analyst
4 weeks ago
Singapore ADECCO PERSONNEL PTE LTD Full timeRoles & ResponsibilitiesPositionAs Application Support Analyst, it’s a L1 & L2 role for Global Support, you will be involved with Incident communication, Problem follow-up, transversal coordination of key initiatives to provide support for both the Asian and Europe Region.This position is part of a support team for Cash & Coorporate Banking applications....
-
Application Support Analyst
4 weeks ago
Singapore STEENBOK PTE LTD Full timeRoles & ResponsibilitiesWe are looking for an Application Support Analyst (Core Banking/Silverlake/SIBS). You will be expected to be able to work both independently and as part of a support team.Responsibilities Be a subject matter expert in Core Banking Filter, prioritise and validate issues Recommend solutions & resolve issues, working with L2 & L3...
-
Cloud Applications Support Analyst
3 weeks ago
Singapore OCBC Bank Full timeJob Description:The Techno-Functional Support Specialist will be a member of the IT team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General Ledger, Accounts Payable, iExpense, Accounts Receivable, and...