Senior Applications Support Analyst
2 weeks ago
Citi is seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our Applications Support team, you will be responsible for providing technical and business support for users of Citi Applications.
Key Responsibilities:- Provide technical support for Citi Applications, including troubleshooting and resolving issues in a timely manner.
- Collaborate with cross-functional teams to identify and resolve application issues.
- Develop and maintain technical support documentation to ensure knowledge sharing and consistency.
- Participate in application releases, from development to deployment into production.
- Engage in post-implementation analysis to ensure successful system design and functionality.
- 5-8 years of experience in an Application Support role or in a development role.
- Experience installing, configuring, or supporting business-critical applications.
- Strong working experience with Oracle, PL/SQL, and ability to write complex SQL queries.
- Strong knowledge of Java, J2EE, and supporting experience with Java, J2EE, IBM WebSphere-based applications.
- Good experience with Unix, Linux operating systems, and ability to write Shell scripts.
- Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
- Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
- Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana, and Splunk tools.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
- Effective written and verbal communications, including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills.
- Issue tracking and reporting using tools.
- Knowledge/experience of problem Management Tools.
- Good all-round technical skills.
- Ability to plan and organize workload.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Ability to communicate appropriately to relevant stakeholders.
- Bachelor's/University degree or equivalent experience.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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