AVP - Applications Support Senior Analyst

4 weeks ago

Singapore Citi Full time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing and deployment into production.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Acts as advisor or coach to new or lower level analysts.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • 5-8 years' experience in an Application Support role or in development role
  • Experience installing, configuring or supporting business critical applications.
  • Experience in any of the programming languages and willingness/ability to learn new technologies.
  • Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
  • Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
  • Good experience with Unix, Linux operating systems and ability to write Shell scripts.
  • Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
  • Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
  • Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools.
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
Education:
  • Bachelor's/University degree or equivalent experience
------------------------------------------------------

Job Family Group:
Technology
------------------------------------------------------

Job Family:
Applications Support
------------------------------------------------------

Time Type:
Full time
------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

  • AML Lead Analyst, AVP

    4 weeks ago

    Singapore Citi Full time

    Job Title: AML Lead Analyst, AVP About the Role: We are seeking a highly skilled and experienced AML Lead Analyst, AVP to join our team at Citi. As an AML Lead Analyst, you will be responsible for demonstrating subject matter expertise on transaction monitoring case investigations, regulatory suspicious transaction report filing, and other related...

  • Senior Applications Support Analyst

    2 weeks ago

    Singapore Citi Full time

    Job Title: Senior Applications Support AnalystCiti is seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our Applications Support team, you will be responsible for providing technical and business support for users of Citi Applications.Key Responsibilities:Provide technical support for Citi Applications,...

  • Senior Applications Support Analyst

    4 weeks ago

    Singapore Citi Full time

    Job Title: Senior Applications Support AnalystCiti is seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our Applications Support team, you will be responsible for providing technical and business support for users of Citi Applications.Key Responsibilities:Provide technical and business support for users of Citi...

  • Credit Risk Analyst

    19 hours ago

    Singapore HR-PRO RECRUITMENT SERVICES PTE. LTD. Full time

    Credit Risk Analyst RoleAt HR-PRO RECRUITMENT SERVICES PTE. LTD., we are seeking a highly skilled Credit Risk Analyst to join our team. As an AVP/VP, you will play a critical role in evaluating and structuring credit facilities to mitigate risks, providing guidance to Marketing teams in compliance with internal policies and regulatory...

  • AVP, Sales

    3 weeks ago

    Singapore Citi Full time

    Job Title: AVP, Sales & Advisory Business Execution Senior Analyst About the Role: We are seeking a highly skilled and experienced Senior Analyst to join our Sales & Advisory Business Execution team in Singapore. As a key member of the Asia South Investment Advisory Team, you will be responsible for driving improvement of investments sales & advisory...

  • Application Support Analyst

    1 day ago

    Singapore BGC GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesDirect Contract (12 months)Location: Pasir PanjangJob Title: Application Support AnalystJob DescriptionWe are seeking a skilled Application Support Analyst, providing essential support for a variety of banking applications while collaborating with cross-functional teams.Key Responsibilities Manage and resolve user requests and...

  • AVP - Senior Application Support Analyst - Security Services Custody

    3 weeks ago

    Singapore Citi Full time

    The Applications Support Senior Analyst is a seasoned professional role in Securities Services Custody in Singapore. Applies in-depth disciplinary knowledge, contributing to the quick solutioning of issues and contributing towards operational excellency of applications. Integrates subject matter and industry expertise within Securities services/Custody...

  • Senior Application Support Analyst

    1 day ago

    Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesPositionAs Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.This position is part of a new support team formation for the company's new strategic program. It is multiyear program which targets to: ...

  • Senior Application Security Analyst

    4 weeks ago

    Singapore Citi Full time

    Job Title: Senior Application Security AnalystCiti is seeking a highly skilled Senior Application Security Analyst to join our team. As a Senior Application Security Analyst, you will be responsible for ensuring the security of our applications and systems.Key Responsibilities:Perform security assessments and risk analysis on applications and systems.Develop...

  • Senior Application Analyst, Institutional Banking Technology, Group Technology

    3 weeks ago

    Singapore DBS Bank Limited Full time

    Job Title: AVP/Sr. Associate, Senior Application Analyst, Institutional Banking Technology, Group TechnologyDBS Bank Limited is seeking a highly skilled and experienced Senior Application Analyst to join our Institutional Banking Technology team. As a key member of our team, you will be responsible for ensuring the successful implementation of technical...

  • Senior Credit Risk Analyst

    1 month ago

    Singapore StriveX Full time

    Job Title: AVP, Credit Analyst, Corporate BankingWe are seeking a highly skilled and experienced Credit Analyst to join our Corporate Banking team at StriveX Pte Ltd. As a key member of our team, you will be responsible for conducting thorough and independent credit risk assessments of existing and potential clients.Key Responsibilities:Conduct credit risk...

  • Application Support Analyst

    19 hours ago

    Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Application Support Analyst to join our team at AMBITION GROUP SINGAPORE PTE. LTD. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our teams, ensuring the smooth operation of our systems and applications. Key Responsibilities* Perform all run activities in...

  • IT Application Support Analyst

    1 day ago

    Singapore GLENCORE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesGlencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore International Plc. and engages in commodity trading. The Singapore office employs approximately 250 staff working from a single site. We are looking for a skilled IT Application Support Analyst to join our IT Organisation.The IT Application Support Analyst is a key...

  • Senior Application Support Specialist

    3 weeks ago

    Singapore LMA Full time

    Job Title: Senior Application Support AnalystAt LMA, we are seeking a highly skilled and experienced Senior Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our users, ensuring the stability and quality of our applications, and contributing to the...

  • Senior Application Support Specialist

    1 month ago

    Singapore LMA Full time

    Job Title: Senior Application Support AnalystAt LMA, we are seeking a highly skilled and experienced Senior Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our users, ensuring the stability and quality of our applications, and driving process...

  • Senior Application Support Specialist

    1 week ago

    Singapore LMA Full time

    Job Title: Senior Application Support AnalystAs a Senior Application Support Analyst at LMA, you will play a critical role in ensuring the smooth operation of our applications. Your primary responsibility will be to provide exceptional support to our users, resolving incidents and issues in a timely and efficient manner.Key Responsibilities:Leadership and...

  • Application Support Analyst

    1 day ago

    Singapore COLCHESTER GLOBAL INVESTORS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Application Support Analyst to take responsibility for supporting and enhancing all internally developed applications used by the Colchester Group. You will be working as a key member of the development team ensuring that a high level of support is maintained for all internal customers.Some of the work you will...

  • CRIU Lead Analyst, AVP

    2 months ago

    Singapore Citi Full time

    About the RoleCiti is seeking a highly skilled and experienced professional to fill the position of CRIU Lead Analyst, AVP. This is a critical role that requires a deep understanding of Anti-Money Laundering (AML) requirements and transaction monitoring.Key ResponsibilitiesSubject Matter Expertise: Act as a subject matter expert to senior stakeholders and...

  • AVP, Application Support Specialist

    19 hours ago

    Singapore GMP RECRUITMENT SERVICES (S) PTE LTD Full time

    Job Summary We are seeking an experienced Application Support Analyst to join our team at GMP Recruitment Services (S) Pte Ltd. As a key member of our Payment System team, you will be responsible for providing production application support for payments systems in the APAC region. This includes performing production system integrity and readiness checks,...

  • Senior Credit Risk Analyst

    3 weeks ago

    Singapore StriveX Full time

    Job Title: AVP, Credit Analyst, Corporate BankingStriveX Pte Ltd is seeking a highly skilled and experienced Credit Analyst to join our Corporate Banking team. As a key member of our team, you will be responsible for conducting thorough and independent credit risk assessments of existing and potential clients.Key Responsibilities:Conduct credit risk...