citi.com | Applications Support Senior Analyst

23 hours ago


Singapore citi.com Full time

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise.
The Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. The successful candidate will display in-depth understanding with the ability to evaluate moderately complex and variable issues with substantial potential impact.
Responsibilities:
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving improvements to help the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations.
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used.
Assess risk and impact of production issues and escalate to management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly.
Formulates and defines scope and objectives for complex application enhancements and problem resolution.
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of technology application to the current environment; identifies risks, vulnerabilities and security issues.
Ensures essential procedures are followed and helps to define operating standards and processes.
Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring quality of work provided by self and others.
Exhibits sound communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and/or other team members.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Qualifications:
Relevant experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with programming languages and willingness to learn.
Advanced execution capabilities and ability to adjust quickly to changes.
Effective written and verbal communications including ability to explain technical issues in simple terms.
Demonstrated analytical skills.
Issue tracking and reporting using tools.
Knowledge/experience of problem Management Tools.
Good all-round technical skills.
Ability to plan and organize workload.
Consistently demonstrates clear and concise communication skills.
Ability to communicate appropriately to relevant stakeholders.
Education:
Bachelor’s/University degree OR equivalent experience.
What we’ll provide you:
By joining Citi, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), receive a competitive base salary, and enjoy additional benefits such as:
27 days annual leave (plus bank holidays).
A discretional annual performance related bonus.
Private Medical Care & Life Insurance.
Employee Assistance Program.
Pension Plan.
Paid Parental Leave.
Special discounts for employees, family, and friends.
Access to an array of learning and development resources.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day.
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