Corporate Client Relationship Manager

18 hours ago

Singapore INLINGUA SCHOOL OF LANGUAGES PTE. LTD. Full time
Job Description

We are seeking a highly skilled Corporate Client Relationship Manager to spearhead our corporate client relationships through sourcing, recruiting, and overseeing accounts. This is an exceptional opportunity for an individual with a strong background in account management, experience with invoicing, purchase orders, and billing processes, and excellent customer service skills.

Main Responsibilities
  • As the primary point of contact for corporate clients, you will be responsible for responding to inquiries, identifying, negotiating, and closing business deals.
  • You will build strong rapport with new and existing clients, maintaining positive, professional relationships and achieving high customer service standards.
  • You will propose, customise, package, and present courses, programmes, and services that meet clients' needs.
  • You will prepare budgets and develop quotations based on project/course requirements, ensuring accuracy and alignment with client expectations and profit margins.
  • You will support academic development by ensuring the design and development of courses, materials, assessments etc meet clients' needs.
  • You will support business development by identifying client needs and promoting additional services that align with INLINGUA SCHOOL OF LANGUAGES PTE. LTD.'s offerings.
  • You will manage the setup and coordination of ongoing classes for corporate clients, including scheduling, assigning teachers, and ensuring all logistical needs are met.
  • You will prepare and update class schedules, materials, and necessary documents (e.g., Certificates, reports) for the course duration.
  • You will engage and coordinate with external vendors for necessary logistical needs (e.g., venue booking, client reservations, catering if required)
  • You will monitor class progress, address any client or teacher concerns, and ensure client satisfaction throughout the course duration.
  • You will oversee end-to-end invoicing processes, including generating, reviewing, and sending invoices to corporate clients in a timely manner.
  • You will handle purchase orders (POs) and ensure alignment between invoicing and POs for accurate financial tracking and records.
  • You will coordinate with clients to resolve any billing discrepancies, follow up on outstanding payments, and ensure smooth payment collection.
  • You will prepare billing statements, track client payments, and update internal systems to reflect accurate financial data.
  • You will work closely with the finance department to manage payment schedules, reconcile payments received, and maintain organised records for auditing and reporting purposes.
  • You will seek out and manage corporate tender processes, including reviewing RFPs, preparing and submitting proposals, and handling any related documentation.
  • You will coordinate with relevant departments to gather necessary information for proposals, ensuring that all submissions meet client and company standards.
  • You will identify opportunities for client retention and upselling of additional services to meet corporate client needs and enhance service offerings.
  • You will contribute to team discussions and strategies aimed at expanding the corporate client base and improving service delivery.
  • You will seek out business opportunities and market INLINGUA SCHOOL OF LANGUAGES PTE. LTD.'s courses, programmes, and services to potential markets, partners and clients.

Requirements
  • Bachelor's degree in Business Administration, Accountancy, or a related field preferred.
  • 2+ years of experience in account management, invoicing, and billing, ideally within an educational or service-based organisation.
  • Strong organisational skills with the ability to prioritise tasks and manage multiple client accounts and projects simultaneously and efficiently.
  • Demonstrated experience managing projects from start to finish, ensuring that deadlines, client expectations, and quality standards are consistently met.
  • Excellent verbal and written communication skills with a customer-focused approach to building and maintaining professional relationships.
  • Detail-oriented and proficient in handling financial records, invoicing, and billing to maintain accuracy and compliance in all transactions.
  • Proficient in Microsoft Office Suite.
  • Experience with school management systems or financial systems is a plus.

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