HR Operations Specialist
4 weeks ago
We are seeking a highly skilled HR Operations Specialist to join our team at Riot Games. As a key member of our HR Shared Services team, you will be responsible for providing exceptional support to our employees and ensuring the smooth operation of our HR systems.
Responsibilities- Serve as a Subject Matter Expert for HR operations in the APAC region.
- Support Tier 1 and Tier 2 escalations, resolve inquiries, and respond to employee requests via email, case management, and in-person.
- Act as the primary point of contact for embedded Enterprise colleagues to ensure business processes are well-maintained and completed.
- Input and audit transactions within HR systems related to onboarding, offboarding, transfers, job changes, payroll, and benefits changes.
- Troubleshoot standard technical issues within our HR systems with minimal assistance and serve as an HR systems subject matter expert for HRBPs, COEs, employees, and team members.
- Perform regular audits to ensure data integrity in our HR Systems at all times.
- Manage employee benefits with external vendors.
- Manage monthly payroll process and tax reporting with support from local payroll vendors.
- Facilitate in-bound relocation process with support from global relocation vendors.
- Facilitate work visa application, renewal, and termination process with support from local/global immigration vendors.
- Work closely with HR consultants to ensure compliance with local regulations.
- Liaise with government boards to fulfill HR-specific statutory reporting requirements.
- Upload and maintain electronic personnel records for all employees.
- Participate in the review, execution, and implementation of process improvement projects.
- Meet performance and service level metrics for timeliness and accuracy.
- General Education Degree.
- 4+ years in HR Operations or a similar HR role in South Korea.
- 2+ years using cloud-based HRIS (Workday or similar).
- Background working with HR teams and professionals (HRBPs, Total Rewards, Recruiters).
- Fluent in English and local language (Korean) to support the APAC offices.
- Ability to manage sensitive data and information.
- Experience in managing local payroll.
- High degree of detail orientation.
- Background operating in an HR Shared Service environment.
- Experience with Google Suite, Greenhouse, and Workday is a plus.
- Familiarity with local employment laws.
- Experience with Shiftee timekeeping system preferred.
- Experience with payroll handling in South Korea.
We are looking for a dedicated and detail-oriented individual who is passionate about delivering exceptional HR services. If you are a motivated and organized professional with a strong background in HR operations, we encourage you to apply for this exciting opportunity.
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