HR Operations Specialist
1 month ago
Job Summary
The HR Officer will be responsible for providing administrative support to the HR team, managing the HR One Counter, and responding to employee inquiries. The successful candidate will have a minimum Diploma qualification and at least 1 year of relevant experience in HR operations.
Key Responsibilities
- Manage the HR One Counter and respond to employee inquiries via phone, email, or in-person
- Use HR procedures, policy manuals, and reference materials to assist in answering employee inquiries and resolving issues
- Assist employees with HR-related tasks, including Employee Self Service and Manager Self Service applications
- Escalate complex inquiries to HR Subject Matter Experts as needed
- Maintain employee personal data records in HR systems
- Administer HR-related services, including preparation of employment certification letters and digital filing of documents
- Facilitate the issuance of name tags to new hires during orientation and ad-hoc requests
- Liaise with vendors and department administrators on name tag-related requests
- Manage the myHRLearning mailbox
- Maintain confidentiality and privacy of personal and sensitive data
- Stay informed about related policy changes and incorporate updates into processes as applicable
- Participate in special projects and ad-hoc duties as assigned
Requirements
- Minimum Diploma qualification with at least 1 year of relevant experience in HR operations
- Customer service focus and strong interpersonal skills
- Independent, organized, and meticulous
- Good communication skills
- Dynamic and able to work in a fast-paced environment
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