Level 2 Application Support Specialist

2 weeks ago

Singapore beBeeSupport Full time $40,000 - $80,000
Job Description

We are seeking a proactive and dynamic IT professional to join our team in supporting and maintaining mission-critical applications. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with technical and business stakeholders.

Key Responsibilities
  • Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
  • Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
  • Escala complex cases to Level 3 or technical support teams as needed.
  • Ensure timely and successful completion of batch jobs and scheduled tasks.
  • Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
  • Participate in the implementation of application changes following Standard Operating Procedures (SOPs) for smooth deployments.
  • Identify and implement opportunities for automation to reduce manual workload.

The ideal candidate will have a strong understanding of Java programming and hands-on coding experience, as well as proficiency in SQL and familiarity with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.

Requirements
  • Minimum Diploma in an IT-related discipline.
  • 2 years of experience in application support or operations role.
  • Basic knowledge of Java programming and hands-on coding experience.
  • Proficient in SQL, able to construct and execute basic queries.
  • Familiarity with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
  • Strong communication skills to interact with stakeholders across various levels.
  • Experience with scripting for automation is a plus.
  • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.

The selected candidate will be required to work in rotating 12-hour shifts to ensure 24/7 system support coverage.

Benefits

This role offers the opportunity to work in a fast-paced and dynamic environment, with a chance to grow and develop your skills in a supportive team. If you are a motivated and enthusiastic individual who is passionate about IT, we encourage you to apply.

Qualifications

Please note that only Singaporeans are eligible to apply for this position.

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