Application Support Specialist

6 days ago

Singapore CAPPS SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Overview

We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.

Roles & Responsibilities

  • Provide Level 1 support for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly.
  • Communicate with users via ticketing system, chat and email.
  • Manage incident, problem, and change tickets using tools like Freshdesk, Redmine.
  • Assist in making minor adjustments to user settings or system configurations as requested and required. Collaborate and coordinate with cross-functional teams to ensure optimal system performance.
  • Troubleshoot and escalate complex issues to Level 2 support or vendor teams when necessary.
  • Ensure that all support activities comply with the agreed Service Level Agreement (SLA), IT policies and security standards that have been set out internally and by the client.
  • Maintain and update user guides, FAQs and support guides.

Requirements

Education:

  • Diploma or Bachelor's degree.

Experience and Skills:

  • 1–2 years of experience in an application support, IT helpdesk, or similar customer-servicing role.
  • Experience working in a production support environment will be an advantage.
  • Experience and proficient in learning, navigating and using web-based business application systems.
  • Strong analytical and troubleshooting skills.
  • Good verbal and written communication abilities.
  • Customer-focused mindset with the ability to handle pressure and tight deadlines.
  • Ability to work independently and as part of a team.

What We Offer

  • Competitive salary and benefits.
  • A collaborative and supportive work environment.
  • Flexible working arrangements (hybrid mode).

To Apply:

Please send your resume and a brief cover letter to jobs@capps.com.sg with the subject line: Application Support Specialist – [Your Name].

We regret to inform that only shortlisted candidates will be notified.

Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
Ability To Work Independently
Ticketing
Service Level
Customerfocused
Good Communication Skills
Application Support
Pressure
Customer Satisfaction
Decision Making
Stakeholder Management

  • High-Performance Desktop Support Specialist

    2 weeks ago

    Singapore beBeeDesktop Support Specialist Full time

    Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team Job Description: We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver...

  • Application Support Specialist

    7 days ago

    Singapore beBeeApplicationSupport Full time $90,000 - $120,000

    Job Title: Application Support SpecialistDescription:The role of an Application Support Specialist is to ensure the smooth operation of software applications and provide assistance to end-users. Key responsibilities include responding to user queries, troubleshooting issues, and collaborating with cross-functional teams to resolve technical problems.Required...

  • Application Support Specialist

    4 days ago

    Singapore beBeeSupport Full time

    Application Support Specialist We are seeking a skilled Application Support Specialist to join our team. Key Responsibilities: Plan and execute new setup processes for applications. Provide expert guidance to application users on effective usage. Troubleshoot application issues with efficiency and accuracy. Log, escalate, and follow up on...

  • Application Support Specialist

    2 weeks ago

    Singapore beBeeSupport Full time $80,000 - $120,000

    Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team. As a key member of our support staff, you will play a crucial role in ensuring the smooth operation of our vendor application.Leverage your technical expertise to resolve critical issues related to GMI and other applications.Provide timely and effective...

  • Application Support Specialist

    1 week ago

    Singapore beBeeSupport Full time

    Application Support Specialist We are seeking a skilled Application Support Specialist to join our team. As a key member of our support staff, you will play a crucial role in ensuring the smooth operation of our vendor application. Leverage your technical expertise to resolve critical issues related to GMI and other applications. Provide timely and...

  • Application Support Specialist

    2 weeks ago

    Singapore beBeeSupport Full time $40,000 - $80,000

    Job DescriptionWe are seeking a skilled and experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our software applications.The ideal candidate will have recent experience in working with Java J2EE...

  • Application Support Specialist

    2 weeks ago

    Singapore beBeeSupport Full time $4,000 - $6,000

    Application Support SpecialistWe are seeking an Application Support Specialist to provide level 2 support for our clients.Job Responsibilities:Provide timely and effective support to clients via various communication channels.Resolves technical issues related to software applications and systems.Determine root cause of problems and implement solutions to...

  • Application Support Specialist

    2 weeks ago

    Singapore beBeeAnalytical Full time $90,000 - $120,000

    Job DescriptionThe role of Application Support Specialist is a key position in our organization, responsible for providing high-level support to our clients. This involves problem-solving, troubleshooting, and resolving issues with complex trading applications and exchange connectivity.As an Application Support Specialist, you will work directly with our...

  • Application Support Specialist

    1 week ago

    Singapore beBeeSupport Full time $4,500 - $6,000

    Job OverviewWe are seeking a dedicated and detail-oriented Application Support Specialist to join our team.Key Responsibilities:Review and validate applications submitted via the ESR system in GeBIZ, ensuring all required financial documents are complete and applicant details match supporting documents.Ensure efficient processing of applications by verifying...

  • Application Support Specialist

    5 days ago

    Singapore beBeeApplication Full time $40,000 - $60,000

    Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team. The successful candidate will be responsible for providing technical support and resolving issues related to our web applications.Responsibilities:Serve as the primary point of contact for all customer inquiries and technical support...