Application Support Specialist

4 weeks ago

Singapore CAPPS SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Overview

We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.

Roles & Responsibilities

  • Provide Level 1 support for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly.
  • Communicate with users via ticketing system, chat and email.
  • Manage incident, problem, and change tickets using tools like Freshdesk, Redmine.
  • Assist in making minor adjustments to user settings or system configurations as requested and required. Collaborate and coordinate with cross-functional teams to ensure optimal system performance.
  • Troubleshoot and escalate complex issues to Level 2 support or vendor teams when necessary.
  • Ensure that all support activities comply with the agreed Service Level Agreement (SLA), IT policies and security standards that have been set out internally and by the client.
  • Maintain and update user guides, FAQs and support guides.

Requirements

Education:

  • Diploma or Bachelor's degree.

Experience and Skills:

  • 1–2 years of experience in an application support, IT helpdesk, or similar customer-servicing role.
  • Experience working in a production support environment will be an advantage.
  • Experience and proficient in learning, navigating and using web-based business application systems.
  • Strong analytical and troubleshooting skills.
  • Good verbal and written communication abilities.
  • Customer-focused mindset with the ability to handle pressure and tight deadlines.
  • Ability to work independently and as part of a team.

What We Offer

  • Competitive salary and benefits.
  • A collaborative and supportive work environment.
  • Flexible working arrangements (hybrid mode).

To Apply:

Please send your resume and a brief cover letter to jobs@capps.com.sg with the subject line: Application Support Specialist – [Your Name].

We regret to inform that only shortlisted candidates will be notified.

Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
Ability To Work Independently
Ticketing
Service Level
Customerfocused
Good Communication Skills
Application Support
Pressure
Customer Satisfaction
Decision Making
Stakeholder Management

  • Application Support Specialist

    1 week ago

    Singapore OX CONSULTANCY PTE. LTD. Full time

    We are seeking an experienced Application Support Specialist with strong expertise in Banking Applications, Production Support, and Change Management . The ideal candidate will bring proven experience in troubleshooting complex systems, managing incidents, leading change implementations, and ensuring high availability of business-critical applications.Key...

  • Application Support Specialist

    9 hours ago

    Singapore Capps Solutions Pte Ltd Full time

    Job Overview We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with...

  • Application Support Specialist

    2 weeks ago

    Singapore Cartrack Full time $40,000 - $120,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Application Support Specialist

    1 week ago

    Singapore OX CONSULTANCY PTE. LTD. Full time $90,000 - $120,000 per year

    We are seeking an experienced Application Support Specialist with strong expertise in Banking Applications, Production Support, and Change Management . The ideal candidate will bring proven experience in troubleshooting complex systems, managing incidents, leading change implementations, and ensuring high availability of business-critical applications.Key...

  • Application Support Specialist

    4 days ago

    Singapore Bloomberg Full time

    Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore Location Singapore Business Area Sales and Client Service Ref # Description & Requirements Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting...

  • Application Support Specialist

    4 days ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time

    We're Hiring: Application Support Specialist (Level 2)Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No problem – we'll train you!As...

  • Application Support Specialist

    1 week ago

    Singapore eTeam Full time

    Application Support Specialist - Python/Java Provide development support to the software development community across the organization by managing, maintaining, and troubleshooting Meta’s internal software applications and tooling. Responsibilities Respond to and triage support questions and requests from Meta engineers. Extract relevant information from...

  • Senior Application Support Specialist

    2 weeks ago

    Singapore Munich Re Full time

    Senior Application Support Specialist **Company** Munich Re **Location** Singapore, Singapore Business Solutions II delivers business value through the management of traditional IT products including execution of change projects outside of the digital innovation (Business Technology) space. Owns the key relationships across business domains representing...

  • Application Support Specialist

    2 weeks ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time

    We're Hiring: Application Support Specialist (Level 2)Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No problem –...

  • Application Support Specialist

    2 days ago

    Singapore CAPPS SOLUTIONS PTE. LTD. Full time

    Overview We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent...