Application Support Specialist

2 hours ago

Singapore eTeam Full time

Application Support Specialist - Python/Java
Provide development support to the software development community across the organization by managing, maintaining, and troubleshooting Meta’s internal software applications and tooling.
Responsibilities
Respond to and triage support questions and requests from Meta engineers.
Extract relevant information from log files and other sources to debug, identify owners, or determine root causes.
Write basic tools and test cases to improve the speed and quality of support.
Collaborate with technical writers to enhance documentation for supported areas.
Produce reports for leadership on program performance and support metrics.
Provide insights and suggestions on product development and roadmaps; contribute to product enhancements.
Manage and escalate support queries, using advanced data tools for in-depth analysis to quickly resolve issues and enhance ML model development cycles.
Develop debugging scripts and documentation to automate and accelerate responses, providing actionable feedback to the engineering team.
Required Skills
2–3 years of hands-on software programming experience with Python, developing small to medium-sized applications; knowledge of Ruby is a plus.
Experience with at least one front-end web technology; PHP preferred.
2–3 years of hands-on experience with databases and Linux.
Application support or development support experience is advantageous.
Basic knowledge of AI integration with business applications is preferred.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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