Application Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Digital Solutions & Analytics is seeking an **Application Support Specialist** based in **Singapore**. As an Application Support Specialist, you will spend a significant part of your time to support Jeppesen Crew Systems. You will be the main voice for customers within Jeppesen for product improvement and bringing more values to the customers. Your main responsibilities will cover following areas:

- Support crew resource management software targeted to the aviation sector
- Manage incidents (bug, question or change request) arising from the airlines.
- Collaboration with product development team, service account team to protect Service Level Agreement (SLA).
- Troubleshoot our world-leading software solutions and analyze code to assist the client’s support team in finding solutions and workarounds to problems.
- Provide suggestions for improvement on business processes.
- Implement improvements to better align client systems.
- Implement Change Requests when required.
- Occasionally travel to visit customers primarily within APAC region.

**Basic Qualifications (Required Skills/Experience)**:

- Bachelor's degree or higher in Computer Science, Computer Engineering, Information System, Information Technology, Mathematics, or equivalent.
- 4+ years of experience in information technology or software technical support
- At least 2 years of experience effectively working in a Linux/Unix environment
- 3+ years of experience knowledge of programming languages, such as Python, Java, C++ or similar.
- Excellent verbal and written communications skills in English

**Preferred Qualifications (Education/Experience)**:

- Experience within airline operations or aerospace industry
- Experience working with cross functional teams in global organization(s)
- Familiar with the Crew & Ops portfolio and products
- Good Knowledge of Linux, UGE, Mercurial/GIT, Exceed TurboX, Jboss/Wildfly
- Analytical, Troubleshooter, Problem Solver and ability to reverse engineer
- Ability to influence customer and others

**Relocation**:
**Other job-related information**:
Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.