Application Support Specialist

6 hours ago

Singapore I Can Read Full time

Application Support Specialist About the Role: We are looking for a dedicated Application Support Specialist to be the key point of contact for users facing issues with our internal applications. This role requires strong problem-solving skills, excellent customer service, and the ability to collaborate across departments to enhance user experience and improve operational efficiency. Key Responsibilities: User Support: Serve as the primary contact for users, providing timely assistance for application-related issues. Customer Service: Ensure all user interactions are handled professionally, empathetically, and with a solution-oriented mindset. Ticket Management: Log, prioritize, and track incidents in the ticketing system, ensuring timely resolution and follow-up. Problem Solving: Analyze and troubleshoot complex issues, escalating when necessary to ensure prompt resolution. User Training: Develop and conduct training sessions to enhance user proficiency with applications. Documentation: Create and maintain comprehensive user guides, FAQs, and troubleshooting documentation. Cross-Department Collaboration: Work closely with different teams to share insights and develop effective solutions. Process Improvement: Continuously evaluate and refine support workflows to enhance efficiency and user experience. What We’re Looking For: Empathetic & Customer-Focused: A genuine passion for helping users and staying calm under pressure. Team Player: Willingness to collaborate, assist, and contribute to team success. Detail-Oriented: Meticulous in documenting incidents, troubleshooting steps, and resolutions. Adaptable: Quick to learn and implement new technologies and processes. Analytical Thinker: Able to identify patterns in recurring issues and suggest preventive measures. Strong Communicator: Excellent active listening skills and the ability to explain technical concepts to non-technical users. Key Requirements: Diploma or Degree in IT, Business Management, or a related field. 2-3 years of experience in application support, IT helpdesk, or a similar role. Strong interpersonal and communication skills. Proactive, accountable, and able to prioritize tasks effectively. Demonstrates integrity, adaptability, creativity, and a strong sense of ownership. If you're passionate about solving problems, improving user experience, and working in a collaborative environment, we’d love to hear from you Apply now and be part of our dynamic team. Seniority level: Associate Employment type: Full-time Job function: Information Technology; Industries: Education Location: Singapore, Singapore #J-18808-Ljbffr

  • Application Support Specialist

    1 week ago

    Singapore Capps Solutions Pte Ltd Full time

    Job Overview We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with...

  • Application Support Specialist

    3 days ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time $60,000 - $120,000 per year

    We're Hiring: Application Support Specialist (Level 2)Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No problem – we'll train youAs...

  • Application Support Specialist

    2 weeks ago

    Singapore Bloomberg Full time

    Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore Location Singapore Business Area Sales and Client Service Ref # Description & Requirements Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting...

  • Application Support Specialist

    2 weeks ago

    Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time

    We're Hiring: Application Support Specialist (Level 2)Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No problem – we'll train you!As...

  • Application Support Specialist

    2 weeks ago

    Singapore CAPPS SOLUTIONS PTE. LTD. Full time

    Overview We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications used by our client. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent...

  • HR Specialist

    6 days ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Applications Specialist

    6 hours ago

    Singapore GE HealthCare Full time

    Description Join to apply for the Applications Specialist - MRI role at GE HealthCare 20 hours ago Be among the first 25 applicants Join to apply for the Applications Specialist - MRI role at GE HealthCare Get AI-powered advice on this job and more exclusive features. Job Description Summary Customer facing staff responsible for MR application training to...

  • Applications Specialist

    2 weeks ago

    Singapore GE HealthCare Full time

    Join to apply for the Applications Specialist - MRI role at GE HealthCare 20 hours ago Be among the first 25 applicants Join to apply for the Applications Specialist - MRI role at GE HealthCare Get AI-powered advice on this job and more exclusive features. Job Description Summary Customer facing staff responsible for MR application training to the end users....

  • Senior Siebel Application Support Specialist

    1 week ago

    Singapore Miaki Myanmar Ltd Full time

    Senior Siebel Application Support Specialist (Relocation Provided)Job Location: Australia (Onsite)Job Mode: Relocation Budget & Benefits: TBD Position Overview: As a Senior Siebel Application Support Specialist at Miaki, you will play a key role in supporting and maintaining large-scale Siebel Enterprise applications. With over 10 years of experience in the...

  • IT Application Support Specialist

    7 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our client is a Japanese company that provides office equipment. The role of a IT Application Support Specialist is to understand the business needs and implement solutions for the company. Reporting to IT Application Support Manager. 【 What you will be doing 】 - Prepare Test plan/test script, test Report - Prepare training materials and - Provide User...