Technical Support Level 2

**JOB SCOPE** We are looking for a Product Engineer to improve and enhance our team. The Product Engineer’s role will revolve around providing advanced Product support. They will act as an L2 Engineer and find solutions on cases escalated by our L1 teams. They will assist the product and dev teams to ensure all the documents (KB articles, releases notes...

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens. The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that...

Job Title: Level 2 Technical Services LeadThis is a critical leadership role that demands exceptional technical expertise and excellent communication skills.Responsibilities:Oversee the Level 2 support team, providing guidance, training, and performance management to ensure timely resolution of complex technical issues.Implement effective incident and...

**Permanent position, Salary up to $5,200 with bonuses**: - **Central Singapore **Responsibilities**: - Serve as the primary point of contact for all IT-related support requests across the firm globally, ensuring every enquiry is handled promptly, efficiently, and with the highest level of professionalism. - Effectively utilise the IT Service Management...

At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support. 2. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory. 3. Good to have networking, storage and some database administration experience. 4. Able to work on a rotating...

**Company Summary** Our client is a Fortune 500 firm, is a top provider of professional services with expertise in digital, cloud, and security. They collaborate as a single team, bringing together incomparable experience and specialized skills from more than 40 different industries with the aim of embracing change to generate 360° Value everywhere. They...

1. Job Description: We are seeking a Level 2 Support Engineer to join our team, responsible for ensuring the smooth operation of our IT systems and infrastructure. Proficiency in troubleshooting PC issues, diagnosing hardware and software problems. Experience troubleshooting internet connectivity issues, ensuring reliable network operations. Basic...

Report to the Digital Technology (Technology Services) team in Australia (IT Operations Manager), whilst maintained a dotted reporting line to local Singapore leadership. - Ensure operational stability of the technical environment by maintaining and evolving suitable technical knowledge and skills. - Be part of the first contact support for staff and...

Company Overview: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong...