Application Support Specialist

6 days ago

Singapore beBeeApplication Full time $40,000 - $60,000
Job Title: Application Support Specialist

We are seeking an experienced Application Support Specialist to join our team. The successful candidate will be responsible for providing technical support and resolving issues related to our web applications.

Responsibilities:
  • Serve as the primary point of contact for all customer inquiries and technical support requests.
  • Instil confidence in customers by assuring them that problems can be resolved, or work around solutions can be adopted.
  • Use incident management best practices to diagnose, troubleshoot, and escalate issues to appropriate teams or vendors.
  • Monitor service desk queues and ticket statuses to ensure timely response and resolution of customer issues within defined service level agreements (SLAs).
  • Provide timely status updates on incidents reported by customers to internal teams and customers, ensuring minimal disruption to operations.
  • Collaborate with internal teams, regional teams, and external vendors to achieve timely resolution of incidents reported.
  • Document all customer interactions and resolutions in the ticketing system, maintaining detailed and accurate records to ensure transparency and accountability.

Requirements:
  • 1 to 2 years' experience in developing web applications in Microsoft .net Framework using ASP.Net Core, MVC, C#, and SQL database.
  • Sound understanding of modern web technologies on Microsoft platforms, cloud computing, WCM, and ECM.
  • Ability to prioritise and manage multiple tasks simultaneously while maintaining attention to detail.
  • Ability to quickly get up to speed on unfamiliar technologies.
  • Ability to effectively communicate technical concepts to non-technical users.

Benefits:
  • Opportunity to work with a dynamic team.
  • Chance to develop skills in a fast-paced environment.
  • Competitive compensation package.

How to Apply: If you are a motivated and experienced individual looking for a new challenge, please submit your application.

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