Onboarding Specialist
4 weeks ago
About FOMO Pay, a leading digital payment and global banking solutions provider. We are seeking a skilled Onboarding Executive to join our team and contribute to our mission of shaping the future of digital payments and global banking technologies.
Key Responsibilities:
- Manage the onboarding and offboarding of new and existing clients for the group.
- Liaise closely with clients and relevant business units for the onboarding and offboarding process.
- Maintain professional and effective working relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications.
- Manage clients' inquiries and resolve queries or issues promptly during the onboarding process.
- Assist new clients with the setting up of their accounts with the Company.
- Work closely with the relevant business units to ensure the effective handover processes of the client.
- Identify gaps in processes and systems and liaise with IT/ Product team for enhancement.
- Maintain Standard Operating Procedures whenever there are changes to work processes or systems.
Requirements:
- Degree in Business/Economics/Sales & Marketing or equivalent.
- Entrepreneurial and able to work in fast-paced environment with numerous stakeholders.
- Resourceful and independent with good problem-solving skills.
- Strong communication and relationship-building skills.
- Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market.
- Commercial understanding of technology solutions, specifically towards financial services industry preferred.
Our Perks and Benefits:
- Competitive Compensation and Benefit Package.
- Group Hospitalisation and Medical Insurance.
- Fun and Dynamic Environment with plenty of learning and growth opportunities.
- Career Advancement.
- Professional Development Training Workshops.
- Team Building Sessions.
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