Digital Onboarding Specialist
1 month ago
FOMO Pay Pte Ltd is a major payment institution regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service. As a leading one-stop digital payment, digital banking, and digital asset solution provider, FOMO Pay is building Asia's fully licensed financial platform, connecting institutions and businesses between fiat and digital currency. Our three flagship products are FOMO Payment, FOMO iBank, and FOMO Treasury.
Job OverviewThe Onboarding Executive will be responsible for managing the onboarding and offboarding processes for new and existing clients in the group. This individual will maintain professional relationships with clients and relevant business units, assess onboarding application risks, and resolve any queries or issues during the onboarding process.
Key Responsibilities- Manage Onboarding and Offboarding
- Liaise with clients and relevant business units for the onboarding and offboarding process
- Maintain professional relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications
- Manage clients' inquiries and resolve queries or issues promptly during the onboarding process
- Assist new clients with the setting up of their accounts
- Work closely with the relevant business units to ensure effective handover processes of the client
- Identify gaps in processes and systems and suggest enhancements
- Degree in Business, Economics, Sales & Marketing, or equivalent
- Entrepreneurial spirit with the ability to work in a fast-paced environment with numerous stakeholders
- Resourceful, independent, and possess good problem-solving skills
- Strong communication and relationship-building skills
- Fluent in both English and Mandarin. Additional Asian languages are advantageous for international market communication
- Commercial understanding of technology solutions, specifically in the financial services industry
- Competitive Compensation and Benefit Package
- Group Hospitalisation and Medical Insurance
- Fun and Dynamic Environment with plenty of learning and growth opportunities
- Career Advancement
- Professional Development Training Workshops
- Team Building Sessions
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