Digital Onboarding Specialist

6 days ago


Singapore FOMO PAY PTE. LTD. Full time
Roles & Responsibilities:

About Us

FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

We are building Asia's fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. Our flagship products include FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions; FOMO iBank – Facilitate businesses' everyday requirements for transactional banking needs; and FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0.

You will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals.

The successful candidate will manage onboarding and offboarding of new and existing clients for the group. Key responsibilities include:

  • Liaising closely with clients and relevant business units for the onboarding and offboarding process
  • Maintaining professional and effective working relationships with new clients and relevant business units, and accurately assessing the risks of the onboarding applications
  • Managing clients' inquiries and resolving queries or issues promptly during the onboarding process
  • Assisting new clients with the setting up of their accounts with the Company
  • Working closely with the relevant business units to ensure the effective handover processes of the client
  • Identifying gaps in processes and systems and liaising with IT/ Product team for enhancement
  • Maintaining Standard Operating Procedures whenever there are changes to work processes or systems


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