Client onboarding specialist

3 weeks ago


Singapore NEW TONE CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation and regulatory requirements are met.


Key Responsibilities:

  • Manage the full client onboarding process, from initial contact to account activation.
  • Collect, review, and verify all necessary client documentation and information.
  • Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence) regulations.
  • Liaise with internal teams such as Compliance, Legal, and Operations to ensure timely and accurate onboarding.
  • Maintain accurate records of client interactions and onboarding progress in the CRM system.
  • Provide ongoing support to clients during the onboarding process, addressing any inquiries or issues promptly.
  • Assist in the development and implementation of onboarding procedures and best practices.
  • Monitor onboarding metrics and report on progress and potential areas for improvement.
  • Keep up-to-date with regulatory changes and industry best practices related to client onboarding.
  • Ensure a positive client experience by delivering exceptional service throughout the onboarding process.

Qualifications & Experience:

  • Bachelor’s degree in Finance, Business, or a related field.
  • 2-5 years of experience in client onboarding, preferably in the financial services industry.
  • Strong knowledge of KYC, AML, and CDD regulations.
  • Excellent attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Proficient in using CRM systems and other onboarding-related software.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.

Tell employers what skills you have

CRM
Due Diligence
Autonomy
Anti Money Laundering
Banking Compliance
PRINCE2
Private Banking
Customer Success
Compliance
Attention to Detail
AML
Business Analyst
KYC
account opening

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