SaaS Sales Expert
1 month ago
Zendesk is seeking a highly skilled Account Executive to drive top-line revenue growth and develop innovative strategies for account expansion in the SaaS landscape.
About the Role:
- Develop and execute sales strategies to acquire new commercial customers and expand existing partnerships.
- Manage and nurture customer relationships to ensure maximum satisfaction and retention.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
- Utilize data insights and customer intents to effectively prospect new clients and enhance retention strategies.
- Communicate the benefits of Zendesk products to customers and ensure alignment with their business objectives.
- Lead complex sales cycles and articulate compelling business cases to secure customer satisfaction and product expansion.
- Develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
- Leverage industry expertise to build relationships with decision-makers and champions.
Requirements:
- BA/BS degree or equivalent experience required.
- At least 3 years of B2B sales or solution engineering experience in the SaaS industry with a proven track record of exceeding sales targets.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Experience in managing and expanding customer relationships at various levels.
- Strong presentation, negotiation, and deal closing skills.
- Ability to travel as necessary.
Why Join Zendesk?
Zendesk software is built to bring calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.
We believe in offering our people a fulfilling and inclusive experience, with a hybrid way of working that enables us to connect, collaborate, and learn.
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