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Senior Customer Support Professional

1 week ago

Jurong Town, Singapore ST Recruitment Centre Full time

Key Responsibilities:

  • Analyzing customer requests, complaints, and feedback, then channeling them to relevant staff for follow-up action, ensuring all cases are attended to promptly.
  • Monitoring and preparing reports on customer surveys and customer service programs within ERP/CRM systems.
  • Organizing company functions and community activities as assigned by superiors.
  • Preparing, explaining, negotiating, and finalizing our company's security technologies services agreement contracts, rates reduction, termination notices, and dismantling compensation.
  • Managing tenants of multi-tenanted buildings, including incoming and outgoing tenants, and promoting our services to them.
  • Supporting digital marketing services for our company's website and platform, targeting existing subscribers and business associates.
  • Following up with customers, subscribers, and tenants regarding their attendance from our website.

Required Skills and Qualifications:

A strong candidate will possess excellent communication skills, be highly organized, and have the ability to multitask effectively. Proficiency in ERP/CRM systems and experience in customer service administration would be advantageous.