Voice Recording Infrastructure Specialist

3 days ago

Singapore beBeeRecording Full time $80,000 - $120,000
Job Description:
The Voice Recording team plays a pivotal role in providing comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. Key responsibilities include Level 1 and Level 2 troubleshooting, day-to-day management, and user support of Voice Recording Systems infrastructure.

The primary focus will be on the delivery of projects related to Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording). In addition to project work, collaboration with the RK Ops team is essential for managing BAU activities, including Incident, change, problem, maintenance, and user support.

A range of Trader Voice and Voice Recording services are delivered into the Company, primarily involving operations, controls, and project delivery. This includes managing technology to ensure maximum availability and maintaining it at an appropriate technical level for support and maintenance purposes.

Key Responsibilities:
  • Manage the Voice and Voice Recording infrastructure.
  • Perform daily readiness checks.
  • Troubleshoot any Voice & Recording related issues.
  • Collect metrics for third-line escalation.
  • Create reports for Voice Recording Operations and Senior Management teams.

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