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Voice Recording Specialist

2 weeks ago

Singapore beBeeVoiceRecording Full time $80,000 - $120,000

We are currently seeking a Voice Recording Specialist to join our team. The successful candidate will be responsible for delivering Trader Voice and Voice Recording services within the APAC region, ensuring maximum availability and performance of all systems.


Key responsibilities include monitoring and maintaining Voice and Voice Recording systems, performing daily operational checks and responding to incidents in a timely manner, collaborating with global Voice Recording Operations teams, generating reports for internal operations and compliance use, and participating in regional and global voice-related projects.
Requirements:
Familiarity with IPC Unigy, Cisco Voice, MS Teams Voice, Nice NTR/NTRX and Verint Verba is highly desirable. Strong troubleshooting skills for both infrastructure and application-level issues are required. Knowledge of ITIL process frameworks including incident, problem, and change management is essential. Excellent communication skills are necessary to interact effectively with technical and non-technical stakeholders. Ability to work independently and collaboratively with remote teams across different time zones is also essential.

The ideal candidate will have proven experience in supporting Voice and Voice Recording technologies in a financial or trading environment. They will be able to manage changing priorities effectively and provide ongoing support for multiple platforms. A good understanding of compliance and litigation requirements related to voice recording within financial services is also necessary.