Voice Recording Systems Specialist

1 week ago

Singapore beBeeVoice Full time $90,000 - $120,000
Job Description

We are seeking a highly skilled Voice Recording Systems Specialist to join our team. In this role, you will be responsible for the day-to-day management and user support of our Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting.

The ideal candidate will have a strong background in voice recording systems, with experience in Level 1 and Level 2 troubleshooting, business-as-usual (BAU) activities, and voice-related projects.

You will work closely with our RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support. Your primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording).

Responsibilities
  • Manage the technology, ensuring that it has maximum availability, and is maintained at an appropriate technical level for support and maintenance purposes.
  • Perform daily ready for business checks.
  • Troubleshooting any Voice & Recording related issues.
  • Collect metrics for third Line escalation.
  • Create reports for Voice Recording Operations and Senior Management teams.
Required Skills and Qualifications
  • 5+ Years' experience in a similar Trading Voice Support Role.
  • In-depth knowledge of Voice Recording Systems: NICE NTR/NTR, NICE FUSION, VERINT VERBA.
  • Good understanding of Windows servers.
  • General knowledge of Private wires and Hoot Networks.
  • Professional experience, documenting, planning and managing platforms through their life cycle.
  • Understanding of Compliance regulations (MiFID, DODD-Frank, etc.).
  • Excellent problem-solving skills.
  • Excellent customer-service and interpersonal skills.
Benefits

This is a contract position, offering the opportunity to work as part of a global team. The ideal candidate will be a senior-level professional with a strong sense of ownership and a desire to learn and adapt to new technology skillsets.

  • Voice Recording Specialist

    2 weeks ago

    Singapore beBeeVoice Full time $90,000 - $120,000

    Job DescriptionWe are seeking a highly skilled Voice Recording Specialist to join our team. This role will involve delivering and maintaining trader voice and voice recording services across the organization, with a focus on operations, control, and project execution.The successful candidate will be responsible for ensuring maximum availability and...

  • Voice Recording Engineer

    7 days ago

    Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

    Perform daily health checks on Real-Time Communication (RTC) Voice systems. - Provide on-site and remote support to RTC Voice users for various equipment including: - Avaya Voice Devices and components - Cisco Voice Devices and components - Voice Gateways - Phones, Headsets, and Webcams (installation) - Mobile Voice Recording Systems (health checks) - NICE...

  • APAC Voice Recording Specialist

    1 week ago

    Singapore beBeeVoiceRecording Full time $80,000 - $120,000

    Job Title: Voice Recording Engineer - APAC About This Role: We are seeking an experienced Voice Recording Engineer to join our team in Singapore. As a key member of our operations team, you will be responsible for delivering high-quality Trader Voice and Voice Recording services across the APAC region. Your primary focus will be on ensuring maximum system...

  • Voice Recording Engineer

    6 days ago

    Singapore Maltem Asia-Pacific Full time

    Maltem Asia-Pacific is seeking a Voice Recording Engineer for a Wealth Management Client based in Singapore. Responsibilities Manage and deliver Trader Voice and Voice Recording services, focusing on operations, controls, and project delivery. Maintain the Voice Recording technology to ensure maximum availability and supportability. Monitor and manage Voice...

  • Voice Recording Infrastructure Specialist

    1 week ago

    Singapore beBeeRecording Full time $80,000 - $120,000

    Job Description:The Voice Recording team plays a pivotal role in providing comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. Key responsibilities include Level 1 and Level 2 troubleshooting, day-to-day management, and user support of Voice Recording Systems infrastructure.The primary focus will be on...

  • Lead Voice Recording Specialist

    2 weeks ago

    Singapore beBeeVoice Full time $90,000 - $120,000

    Job SummaryWe are seeking a skilled Voice Recording Engineer to join our team. This role involves delivering Trader Voice and Voice Recording services for an i-Banking Client based in Singapore.The ideal candidate will have experience in managing technology infrastructure, ensuring maximum availability and technical support. Additionally, they should be...

  • Voice Recording Engineer

    21 minutes ago

    Singapore Sopra Steria I2S Full time $80,000 - $120,000 per year

    Company:Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.Description:For this opportunity,...

  • Voice Recording Engineer

    2 minutes ago

    Singapore Sopra Steria I2S Full time $80,000 - $120,000 per year

    Company:Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region. Description:For this...

  • Voice Recording Engineer

    6 days ago

    Singapore MIGSO-PCUBED Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MIGSO-PCUBED Finance & Human Resource Officer at MI-GSO | PCUBED The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities...

  • Voice Systems Specialist

    2 weeks ago

    Singapore beBeeAudioSpecialist Full time $90,000 - $120,000

    We are seeking an experienced Audio Specialist to support and manage trading floor voice systems across 12 APAC countries.Key Responsibilities:Deliver and Support Trader Voice servicesEnsure system availability and readinessManage and Monitor Voice infrastructureThe ideal candidate will have expertise in IPC Unigy, Cisco Voice, MS Teams Voice, NICE...