Voice Recording Engineer

1 day ago

Singapore Maltem Asia-Pacific Full time

Maltem Asia-Pacific is seeking a
Voice Recording Engineer
for a Wealth Management Client based in Singapore.
Responsibilities
Manage and deliver Trader Voice and Voice Recording services, focusing on operations, controls, and project delivery.
Maintain the Voice Recording technology to ensure maximum availability and supportability.
Monitor and manage Voice and Voice Recording infrastructure.
Perform daily readiness checks for business operations.
Troubleshoot Voice & Recording issues.
Collect metrics for escalation and create reports for Operations, Compliance, and Litigation teams.
Adhere to internal controls and meet deadlines and SLAs.
Collaborate with global Voice Recording Operations teams for issue resolution and knowledge sharing.
Requirements
5+ years’ experience in a Trading Voice Support role.
Deep knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE FUSION, VERINT VERBA.
Understanding of Voice Systems, Windows servers, Private wires, and Hoot Networks.
Experience managing platforms through their lifecycle, with knowledge of Compliance regulations (MiFID, DODD-Frank, etc.).
Strong problem-solving, customer service, and interpersonal skills.
Good time management and ability to analyze System Trace Logs.
Ability to work in a global team environment and adapt to new technologies.
Knowledge of SBC (Oracle), Call Logging Systems, NAS/SAN systems, SQL Server, Excel.
Certifications: CCNA and/or CCNA Voice.
Additional Details
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and Consulting
This job posting is active.
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