Voice Recording Engineer

1 day ago

Singapore Maltem Asia-Pacific Full time

Maltem Asia is seeking a
Voice Recording Engineer
for an i-Banking Client based in Singapore.
Overview
Maltem Asia is seeking a Voice Recording Engineer for an i-Banking Client based in Singapore.
Responsibilities
Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
Management and monitoring of Voice and Voice Recording infrastructure.
Perform daily ready for business checks.
Voice Systems Support: IPC Unigy Cisco Voice
Nice NTR and NTRX
Troubleshooting any Voice & Recording related issues
Collect metrics for third Line escalation
Create reports for Voice Recording Operations and Senior Management teams
Create reports for Voice Recording Operations and Compliance/Litigation teams
Adhere to Internal Controls and procedures
Ensure deadlines and SLA are met
Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
Must Have Skillsets
5+ years experience in a similar Trading Voice Support Role.
In depth knowledge of Voice Recording Systems:
NICE NTR/NTR-X
NICE FUSION
VERINT VERBA
General knowledge of Voice Systems
Good understanding of Windows servers
General knowledge of Private wires and Hoot Networks
Professional experience, documenting, planning and managing platforms through their life cycle
Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
Ability to prioritize along with good time management skills
Ability to collect and analyse Systems Trace Logs
Ability to work as part of a Global team.
Desire to learn and adapt to new technology skillsets
Knowledge of SBC (Oracle)
Call Logging Systems
Experience with NAS and SAN systems
Knowledge of SQL Server and Microsoft Excel
CCNA and/or CCNA Voice Certifications
Excellent problem-solving skills
Excellent customer-service and interpersonal skills
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Investment Banking
#J-18808-Ljbffr

  • Voice Recording Engineer

    6 days ago

    Singapore Pontoon Asia Pacific Full time

    **Job Title: APAC Voice Recording Engineering, Chief Technology Organisation** **Your background** - We are currently hiring voice recording engineer managing the Trader and Enterprise Voice platforms. This role primarily focuses on voice recording systems (NICE). - Experience working in some manner within at least one of the following portfolios. - NICE...

  • Voice Recording Engineer

    7 days ago

    Singapore MIGSO-PCUBED Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MIGSO-PCUBED Finance & Human Resource Officer at MI-GSO | PCUBED The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities...

  • Voice Recording Specialist

    4 days ago

    Singapore beBeeEngineer Full time $90,000 - $120,000

    Job Title: Voice Recording EngineerWe are seeking a skilled Voice Recording Engineer to join our team on a 12-month contract role. This position is extendable based on individual performance.The successful candidate will be responsible for delivering projects related to Record Keeping for Enterprise and Trader Voice & Voice Recording systems, while also...

  • Voice Recording Specialist

    23 hours ago

    Singapore beBeeRecording Full time $90,000 - $120,000

    Seeking a skilled Voice Recording Engineer to join our team. Key responsibilities include managing Trader Voice and Voice Recording services, ensuring maximum availability of technology, and maintaining it at an appropriate technical level for support and maintenance purposes.The ideal candidate will have in-depth knowledge of Voice Recording Systems,...

  • Voice Recording Specialist

    4 days ago

    Singapore beBeeVoice Full time $90,000 - $120,000

    **Job Description:** We are seeking a highly skilled Voice Recording Engineer to join our team. The successful candidate will be responsible for delivering and maintaining Trader Voice and Voice Recording services across the organization.**Key Responsibilities:Deliver and maintain Trader Voice and Voice Recording services across the organization, with a...

  • Apac Voice Recording Engineer

    6 days ago

    Singapore WE-PLUS PTE. LTD. Full time

    **Role Summary** **Main Responsibilities** - Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company - primarily this involves operations, controls, project delivery. - Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and...

  • Professional Voice Recording Specialist

    4 days ago

    Singapore beBeeVoiceRecording Full time $80,000 - $120,000

    Job Title: Voice Recording Engineer.About the Role:We are seeking an experienced Voice Recording Engineer to manage and deliver Trader Voice and Voice Recording services. This role will focus on operations, controls, and project delivery.Main Responsibilities:- Manage and deliver Trader Voice and Voice Recording services,- Maintain the Voice Recording...

  • Global Voice Recording Expert

    10 hours ago

    Singapore beBeevoice Full time $80,000 - $120,000

    Job OverviewWe are seeking a seasoned Voice Recording Engineer to support and manage trading floor voice systems across 12 APAC countries. This role involves BAU operations, troubleshooting, and project delivery for critical Voice & Voice Recording platforms.

  • Voice Recording Specialist

    4 days ago

    Singapore beBeeRecording Full time $80,000 - $120,000

    Job Title:A Recording Services Specialist is sought to deliver high-quality Trader Voice and Voice Recording services.Job Description:This role involves the delivery of a range of Trader Voice and Voice Recording services into the company. Primarily, it involves operations, controls, project delivery, and ensuring that technology has maximum...

  • Senior Voice Recording Specialist

    6 days ago

    Singapore beBeeVoiceRecordingEngineer Full time

    We are seeking a skilled professional to join our Voice Recording Operations team. As a Voice Recording Engineer, you will be responsible for delivering high-quality voice recording services to our clients.The ideal candidate will have a strong background in trading voice support and experience with voice recording systems such as Nice NTR/NTR-X, Verint...