Senior Voice Recording Engineer

1 day ago

Singapore beBeeVoiceEngineer Full time

Job Description:

The primary focus of this role is to deliver projects related to record keeping, specifically Enterprise and Trader Voice & Voice Recording. In addition to project work, the successful candidate will collaborate closely with the RK Ops team to manage BAU activities, including incident management, change control, problem resolution, maintenance, and user support.

Main Responsibilities:

  • Responsible for delivering a range of Trader Voice and Voice Recording services into the Company, primarily involving operations, controls, and project delivery.
  • Manage technology to ensure maximum availability and maintain it at an appropriate technical level for support and maintenance purposes.
  • Distribute knowledge across regions.
  • Manage and monitor Voice and Voice Recording infrastructure.
  • Perform daily ready for business checks.
  • Support Voice Systems: IPC Unigy, Cisco Voice, MS Teams Voice.
  • Support Voice Recording Systems: Nice NTR and NTRX, Verint Verba.
  • Troubleshoot any Voice & Recording related issues.
  • Collect metrics for third-line escalation.
  • Create reports for Voice Recording Operations and Senior Management teams.
  • Create reports for Voice Recording Operations and Compliance/Litigation teams.
  • Adhere to internal controls and procedures.
  • E nsure deadlines and SLAs are met.
  • Collaborate with members of the Voice Recording Operations team in other regions to ensure continuous effort in resolving issues and knowledge sharing.

Qualifications and Experience:

  • Bachelor's Degree in Information Technology or related fields.
  • More than 5 years of experience in a similar Trading Voice Support Role.
  • In-depth knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE FUSION, VERINT VERBA.
  • General knowledge of Voice Systems: IPC UNIGY Version 5.5, Cisco CUCM v15, MS Teams Voice.
  • Good understanding of Windows servers.
  • General knowledge of Private wires and Hoot Networks.
  • Professional experience documenting, planning, and managing platforms through their lifecycle.
  • Understanding of compliance regulations (MiFID, DODD-Frank, etc.).
  • Excellent problem-solving skills.
  • Excellent customer-service and interpersonal skills.
  • Excellent communication skills.
  • Ability to prioritize along with good time management skills.
  • Ability to collect and analyze Systems Trace Logs.
  • Ability to work as part of a Global team.
  • Desire to learn and adapt to new technology skillsets.
  • Knowledge of SBC (Oracle).
  • Call Logging Systems.
  • Experience with NAS and SAN systems.
  • Knowledge of SQL Server and Microsoft Excel.
  • CCNA and/or CCNA Voice Certifications.
  • Problem-solving oriented, team work, and a sense of ownership.

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