Senior Voice Recording Engineer

6 days ago

Singapore beBeeVoiceEngineer Full time $90,000 - $120,000
Job Description:

The primary focus of this role is to deliver projects related to record keeping, specifically Enterprise and Trader Voice & Voice Recording. In addition to project work, the successful candidate will collaborate closely with the RK Ops team to manage BAU activities, including incident management, change control, problem resolution, maintenance, and user support.

Main Responsibilities:
  • Responsible for delivering a range of Trader Voice and Voice Recording services into the Company, primarily involving operations, controls, and project delivery.
  • Manage technology to ensure maximum availability and maintain it at an appropriate technical level for support and maintenance purposes.
  • Distribute knowledge across regions.
  • Manage and monitor Voice and Voice Recording infrastructure.
  • Perform daily ready for business checks.
  • Support Voice Systems: IPC Unigy, Cisco Voice, MS Teams Voice.
  • Support Voice Recording Systems: Nice NTR and NTRX, Verint Verba.
  • Troubleshoot any Voice & Recording related issues.
  • Collect metrics for third-line escalation.
  • Create reports for Voice Recording Operations and Senior Management teams.
  • Create reports for Voice Recording Operations and Compliance/Litigation teams.
  • Adhere to internal controls and procedures.
  • E nsure deadlines and SLAs are met.
  • Collaborate with members of the Voice Recording Operations team in other regions to ensure continuous effort in resolving issues and knowledge sharing.
Qualifications and Experience:
  • Bachelor's Degree in Information Technology or related fields.
  • More than 5 years of experience in a similar Trading Voice Support Role.
  • In-depth knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE FUSION, VERINT VERBA.
  • General knowledge of Voice Systems: IPC UNIGY Version 5.5, Cisco CUCM v15, MS Teams Voice.
  • Good understanding of Windows servers.
  • General knowledge of Private wires and Hoot Networks.
  • Professional experience documenting, planning, and managing platforms through their lifecycle.
  • Understanding of compliance regulations (MiFID, DODD-Frank, etc.).
  • Excellent problem-solving skills.
  • Excellent customer-service and interpersonal skills.
  • Excellent communication skills.
  • Ability to prioritize along with good time management skills.
  • Ability to collect and analyze Systems Trace Logs.
  • Ability to work as part of a Global team.
  • Desire to learn and adapt to new technology skillsets.
  • Knowledge of SBC (Oracle).
  • Call Logging Systems.
  • Experience with NAS and SAN systems.
  • Knowledge of SQL Server and Microsoft Excel.
  • CCNA and/or CCNA Voice Certifications.
  • Problem-solving oriented, team work, and a sense of ownership.

  • Voice Recording Engineer

    5 days ago

    Singapore MIGSO-PCUBED Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MIGSO-PCUBED Finance & Human Resource Officer at MI-GSO | PCUBED The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific. The main responsibilities...

  • Voice Recording Engineer

    5 days ago

    Singapore Maltem Asia-Pacific Full time

    Maltem Asia-Pacific is seeking a Voice Recording Engineer for a Wealth Management Client based in Singapore. Responsibilities Manage and deliver Trader Voice and Voice Recording services, focusing on operations, controls, and project delivery. Maintain the Voice Recording technology to ensure maximum availability and supportability. Monitor and manage Voice...

  • Senior Voice Recording Engineer

    10 hours ago

    Singapore beBeeVoiceEngineer Full time

    Job Description: The primary focus of this role is to deliver projects related to record keeping, specifically Enterprise and Trader Voice & Voice Recording. In addition to project work, the successful candidate will collaborate closely with the RK Ops team to manage BAU activities, including incident management, change control, problem resolution,...

  • Voice Recording Engineer APAC

    1 week ago

    Singapore Argyll Scott Singapore Full time

    We are currently hiring a Voice Recording Engineer (APAC)for a 12-month contract , with the possibility of extension based on performance. The role will involve Level 1 and Level 2 support , primarily focusing on NICE and Verint systems . Overview: The Voice Recording Engineering team provides critical support across multiple voice systems spanning 12...

  • APAC Voice Recording Engineer

    2 weeks ago

    Singapore We Plus Full time $90,000 - $120,000 per year

    Role SummaryThe Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...

  • APAC Voice Recording Engineer

    6 days ago

    Singapore WE-PLUS PTE. LTD. Full time

    Role Summary The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...

  • APAC Voice Recording Engineer

    10 hours ago

    Singapore We Plus Full time

    Role Summary The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...

  • APAC Voice Recording Engineer

    10 hours ago

    Singapore WE-PLUS PTE. LTD. Full time

    Role Summary The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user...

  • Senior Voice Recording Solutions Specialist

    2 weeks ago

    Singapore beBeeVoiceEngineer Full time $90,000 - $120,000

    Job DescriptionThe Voice Recording Engineer will be responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery.Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and...

  • Voice Recording Engineer

    6 days ago

    Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

    Perform daily health checks on Real-Time Communication (RTC) Voice systems. - Provide on-site and remote support to RTC Voice users for various equipment including: - Avaya Voice Devices and components - Cisco Voice Devices and components - Voice Gateways - Phones, Headsets, and Webcams (installation) - Mobile Voice Recording Systems (health checks) - NICE...