Sales and Business Development Specialist
3 weeks ago
As a Sales and Business Development Specialist at COWPRESSOCOFFEE PTE. LTD., you will play a key role in driving business growth and development by identifying and developing new wholesale leads, nurturing client relationships, and expanding our client base within the B2B segment. Your primary goal will be to bring our high-quality coffee products and equipment to more businesses, enhancing their operations and delighting their customers.
Key Responsibilities:
- New Business Development & Lead Generation: Identify, approach, and secure new wholesale clients, focusing on cafés, restaurants, hotels, and corporate clients. Conduct research and leverage market knowledge to identify potential business opportunities within various industries. Develop and maintain a strong pipeline of qualified leads, ensuring consistent sales activities that align with company growth targets. Build strategies to enter new markets or client segments that could benefit from our products and services.
- Client Relationship Management: Cultivate and maintain professional relationships with both potential and existing clients, acting as the primary point of contact and ensuring client satisfaction. Provide exceptional customer service by addressing client queries, providing product recommendations, and assisting with technical support where necessary. Conduct client follow-ups, ensuring their ongoing needs are met and identifying opportunities to expand existing accounts.
- Sales Strategy & Execution: Develop and execute sales strategies to achieve quarterly and annual sales targets, ensuring timely and efficient delivery of results. Work closely with the marketing team to create and implement sales campaigns, promotions, and other initiatives that drive lead generation and brand awareness. Leverage CRM tools to monitor and manage sales activities, including tracking key metrics such as lead conversion rates, sales cycle length, and revenue growth. Analyze market trends, competitor activities, and customer feedback to refine and improve the sales approach continuously.
- Product Knowledge & Training: Demonstrate thorough knowledge of our range of products, including coffee beans, brewing equipment, and accessories. Stay informed about industry trends, innovations, and competitors' products, using this knowledge to educate clients and provide them with value-added insights. Conduct client training sessions, demonstrations, or presentations to showcase product benefits and features, adapting the approach to meet various client needs.
- Professional Development & Team Collaboration: Work closely with the operations, marketing, and customer service teams to ensure a seamless customer experience and optimize the sales process. Regularly report on sales activities, pipeline progress, and forecasts to senior management. Attend industry events, conferences, and trade shows to represent our company and stay connected with the latest industry developments.
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