Sales Performance Enhancer

5 days ago


Singapore This is an IT support group Full time

We're looking for a skilled Customer Experience Program Manager to join our SMB Quality team. In this role, you'll drive meaningful outcomes in customer satisfaction (CSAT) by identifying and resolving operational blockers. You'll work closely with stakeholders to align business objectives and CSAT goals, analyzing customer feedback data to identify trends and areas for improvement.

About the Ideal Candidate

The ideal candidate will possess strong problem-solving skills, with the ability to identify operational blockers and develop actionable solutions. They'll have excellent communication skills, including the ability to present complex ideas to both technical and non-technical stakeholders.

Proven ability to lead and influence cross-functional teams to drive customer-centric initiatives and business outcomes is essential. A deep understanding of customer needs and operational excellence will also be beneficial. If you're passionate about improving customer experiences and driving business outcomes, we'd love to hear from you.



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