Performance Enhancement Lead

1 day ago


Singapore Richemont Full time

We are seeking a Performance Enhancement Lead to drive business growth and performance across our retail network in Southeast Asia. The ideal candidate will have a strong analytical mindset and experience in luxury retail, with a focus on driving sales and commercial performance.

Main Objectives
  • To drive consistent Client Experience, Retail Performance, and overall operational coordination across SEA retail network
  • To partner with Boutique Managers to identify gaps for boutique improvement and deliver best-in-class client experience
  • To nurture in-boutique learning and enhancement culture by leveraging retail excellence & performance tools, Voice of Client (VOC), KPI dashboard, and sharing best practices across the region

This role requires strong analysis, planning, organization, and problem-solving skills, as well as the ability to work collaboratively in a fast-paced environment.

A Bachelor's degree holder with a minimum of 5 years' experience in performance analytics and luxury retail is required.



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