Transformation Director, Transaction Banking

2 weeks ago


Singapur, Singapore SMBC Group Full time
Job Title: Executive Director, Transformation, Transaction Banking

At SMBC Group, we are seeking an experienced Executive Director to lead our transformation efforts in Transaction Banking. The successful candidate will be responsible for defining and implementing a comprehensive transformation roadmap to drive operational excellence and customer-centricity across our business processes.

Key Responsibilities:
  • Develop and implement a transformation strategy to drive business process re-engineering, digitalization, and organizational redesign aligned to strategic objectives.
  • Design and institutionalize a framework for value-based and customer-centric prioritization of transformation initiatives.
  • Lead the implementation of process standardization programs using process management, project management, and change management techniques.
  • Perform process mapping and quantitative analysis to identify value-added and non-value-added activities, and determine optimal process improvements.
  • Benchmark with industry best practices to drive best-in-class process model delivery.
  • Forge partnerships with process owners and stakeholders to establish and maintain continuous improvement programs.
  • Identify and enable workflow and resource automation to reduce manual effort and handoffs.
  • Develop a quality culture across Transaction Banking and Operations through training, mentoring, and knowledge sharing.
  • Review and refine processes to ensure they remain fit-for-purpose.
Requirements:
  • Strong working experience in business transformation and/or operational excellence in the financial services industry.
  • Strong process re-engineering and process modelling experience.
  • At least 10 years of experience in managing business process re-engineering initiatives, with a focus on transaction banking.
  • Customer journey-based approach to operational transformation.
  • Ability to interact with a wide range of stakeholders across all levels.
  • Strong customer-centric mindset, analytical, and creative problem-solving skills.
  • Excellent proficiency in English language.
  • Ability to lead projects and collaborate with internal stakeholders.
  • Six Sigma or Lean or CMMI certification is essential.


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