Senior Vice President, Digital Transformation and Transaction Innovation

22 hours ago


Singapur, Singapore HSBC Full time
Senior Vice President, Mobile Adoption and Transaction Migration

HSBC is seeking a high-calibre professional to lead our digital transformation efforts and drive the adoption of mobile banking and transaction migration.

Key Responsibilities
  • Develop and execute a comprehensive strategy to drive digital adoption and transaction migration from traditional channels to digital platforms.
  • Lead efforts to increase mobile app usage, digital banking enrolment, and customer engagement with digital channels.
  • Identify and prioritize transactions that can be moved from physical and contact centre channels to digital platforms.
  • Develop and lead the implementation of the bank's open banking strategy, including API development and third-party partnerships.
  • Define and track key performance indicators (KPIs) to measure the success of digital adoption, transaction migration, and open banking initiatives.
Requirements
  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. Master's degree preferred.
  • Minimum of 10 years of experience in digital transformation, customer experience, or a related field within the banking or financial services industry.
  • Proven track record of successfully driving digital adoption, transaction migration, and open banking initiatives.
  • Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Outstanding communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
  • In-depth knowledge of digital banking trends, technologies, and best practices, including open banking frameworks and regulations.


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