Patient Relations Manager
2 days ago
We are seeking an experienced Patient Relations Manager to join our team at Upper Spring Consulting PTE. LTD. This role will play a crucial part in ensuring that patients and their families have a positive experience throughout their journey with our hospital group.
Job Summary
The ideal candidate will have a strong background in public relations, communications, and counseling, with a minimum of 5 years of managerial experience in a similar field. The salary for this position is estimated to be around $90,000-$120,000 per annum, depending on qualifications and experience.
Main Responsibilities
As a Patient Relations Manager, you will be responsible for:
- Establishing contact with patients and their families at the point of referral or upon admission to the wards.
- Serving as the primary point of contact for patients and their families, providing guidance and support throughout their stay.
- Implementing workflows to ensure a seamless experience at every touch point with patients and their families.
- Identifying caregiver stress and sensitive issues, offering counsel and suggestions to resolve problems or handle situations.
- Supporting staff and HODs who are struggling with patient relations and communication issues.
- Supervising, training, and mentoring Ward Ambassadors as part of the Patients Relations Team.
- Reviewing and assisting in handling feedback received through the Patients Feedback Form.
- Collaborating with Corporate Communications, Pastoral Care Services, and Nursing to organize patient engagement events.
Requirements
To be successful in this role, you will need:
- A Diploma or Degree in Public Relations, Communications, and Counseling, or a related field.
- Relevant working experience in hospitality, public relations, or caregiver support and counseling.
- A minimum of 5 years of managerial experience in a similar field.
- Strong interpersonal skills, including the ability to build rapport with patients, families, and staff.
- Excellent organizational and problem-solving skills, with the ability to work in a fast-paced environment.
- Maturity and resilience, with the ability to cope with challenging situations.
Benefits
As a Patient Relations Manager at Upper Spring Consulting PTE. LTD., you can expect:
- A competitive salary package, including bonuses and benefits.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and dynamic work environment, with opportunities to make a meaningful impact on patient care.
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