Customer Relations Officer

4 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Overview

We are seeking a skilled Customer Relations Officer to join our team at RECRUIT EXPRESS PTE LTD. In this role, you will be responsible for providing exceptional patient support and ensuring seamless customer experiences.

Job Description

Key Responsibilities:

  • Visiting newly admitted patients to ensure their confidentiality and well-being.
  • Conducting regular ward visits to address patient requests, feedback, and complaints.
  • Providing service recovery for potential feedback or complaints.
  • Redirecting patients based on mitigating routes during renovation phases.
  • Escalating crucial issues to the Service Executive if beyond scope for service recovery.
  • Reporting and tracking patients whom service recovery has been provided to.
Requirements

To be successful in this role, you should possess the following qualifications:

  • Min GCE 'O'/'N'/'A' Levels/Diploma in any discipline.
  • Able to start immediately or on short notice.
  • Possesses good interpersonal communication skills.
Salary and Benefits

We offer a competitive salary of SGD 3,200 per month, reflecting the location and job requirements. As a valued member of our team, you will also enjoy additional benefits that enhance your overall work experience.



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