Patient Relations Ambassador at Orchard
6 days ago
Recruit Express Pte Ltd is a renowned staffing agency dedicated to connecting talented individuals with top healthcare organizations. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Salary
We offer an attractive salary package for this role, commensurate with experience. Based on industry standards and location, we estimate the salary to be around SGD 45,000 - 55,000 per annum.
Job Description
This exciting opportunity presents itself as a chance to work closely with patients and their families, ensuring exceptional experiences throughout their journey. Key responsibilities include:
- To maintain confidentiality at all times while visiting newly admitted patients.
- To conduct regular visits to wards, checking on patient well-being, addressing requests, providing service recovery, and gathering feedback/complaints.
- To escalate crucial issues beyond the scope of service recovery to Service Executive if necessary.
- To report and track patients who have received service recovery.
This role requires strong communication skills, attention to detail, and a customer-centric approach. If you are passionate about delivering exceptional patient experiences, we encourage you to apply.
Tell Employers What Skills You Have- Customer Service Skills
- Outsourcing
- Housekeeping
- Customer Care
- Service Recovery
- Communication Skills
- Administrative Support
- Civil Engineering
- Customer Service
- Customer Relations
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