Patient Relations Service Manager
1 week ago
We are seeking an experienced Manager for our Patient Relations service at UPPER SPRING CONSULTING PTE. LTD.
As a key member of our team, you will play a vital role in establishing contact with patients and their families, ensuring a positive experience at every touch point. Your primary responsibilities will include:
- To be the point person of the hospital for the patients and their families.
- To implement workflow to ensure a seamless patient experience.
- To identify caregivers' stress and offer counsel/suggestions to solve the problem or handle the situation.
- To supervise, train, and mentor the team of Ward Ambassadors.
- To review and assist in handling feedback received through the Patients Feedback Form.
You will work closely with Corporate Communications, Pastoral Care Services, and Nursing in organizing patient engagement events and develop programmes to promote patients' engagement and improve their experience.
To be successful in this role, you should have a Diploma/Degree or training in public relations, communications, and counselling, with a minimum of 5 years relevant experience in a managerial role. You should also possess strong public relations and client experience skills, as well as excellent organisational ability and resourcefulness.
A competitive salary range of SGD $8,000 - SGD $12,000 per month is offered to the right candidate, reflecting the company's commitment to providing fair compensation for outstanding performance. If you are a motivated and skilled professional looking for a challenging opportunity to make a difference, please apply.
The ideal candidate will be able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation, exercise sound judgement to overcome a crisis, and prevent/minimise any negative impact on the organisation's image and staff morale.
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