Patient Relations Service Manager

1 week ago


Singapore UPPER SPRING CONSULTING PTE. LTD. Full time

We are seeking an experienced Manager for our Patient Relations service at UPPER SPRING CONSULTING PTE. LTD.

As a key member of our team, you will play a vital role in establishing contact with patients and their families, ensuring a positive experience at every touch point. Your primary responsibilities will include:

  • To be the point person of the hospital for the patients and their families.
  • To implement workflow to ensure a seamless patient experience.
  • To identify caregivers' stress and offer counsel/suggestions to solve the problem or handle the situation.
  • To supervise, train, and mentor the team of Ward Ambassadors.
  • To review and assist in handling feedback received through the Patients Feedback Form.

You will work closely with Corporate Communications, Pastoral Care Services, and Nursing in organizing patient engagement events and develop programmes to promote patients' engagement and improve their experience.

To be successful in this role, you should have a Diploma/Degree or training in public relations, communications, and counselling, with a minimum of 5 years relevant experience in a managerial role. You should also possess strong public relations and client experience skills, as well as excellent organisational ability and resourcefulness.

A competitive salary range of SGD $8,000 - SGD $12,000 per month is offered to the right candidate, reflecting the company's commitment to providing fair compensation for outstanding performance. If you are a motivated and skilled professional looking for a challenging opportunity to make a difference, please apply.

The ideal candidate will be able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation, exercise sound judgement to overcome a crisis, and prevent/minimise any negative impact on the organisation's image and staff morale.



  • Singapore UPPER SPRING CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are assisting our client, an established hospital group, to search for an experienced manager for patient relations service.Responsibilities To establish contact with patients and their families at the point of referral or upon admission to the wards. To be the point person of the hospital for the patients and their families. To...


  • Singapore RN Care Pte. Ltd. Full time

    Job Responsibilities To organize, design, and carry out the organizational framework and strategy for good patient interactions and a satisfying experience during the course of a patient's stay. To establish a close friendship and relationship with patients and their families in order to supervise and take responsibility for the communications and...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Seeking an experienced Patient Relations Manager to join our team at RECRUIT EXPRESS PTE LTD. This role is responsible for developing and implementing strategies to enhance patient experience, improve communication, and build strong relationships with patients and their families.Key ResponsibilitiesDevelop and implement a comprehensive patient relations...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job DescriptionWe are seeking an experienced Patient Experience Manager to lead our efforts in improving patient relations and satisfaction. This is a unique opportunity to work with a dynamic team at RECRUIT EXPRESS PTE LTD.About the RoleThis position will be responsible for developing and implementing strategies to enhance patient experience, build strong...


  • Singapore JOBSTUDIO PTE. LTD. Full time

    About UsJOBSTUDIO PTE. LTD. is a leading provider of innovative solutions in the healthcare industry.Job Description:We are seeking an experienced Patient Relations Manager to join our team. In this role, you will be responsible for establishing contact with patients and their families, serving as the primary contact for hospital services, implementing...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Good career exposure and opportunity Accessible working location Community Healthcare settings As a Manager, Patient Relations (Community Healthcare), you will be responsible for the following duties: Main Responsibilities: Planning, developing and implementing strategies for improving patient relations and experiences. Oversees communications and fostering...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Good career exposure and opportunity Accessible working location Community Healthcare settings As a Manager, Patient Relations (Community Settings), you will be responsible for the following duties: Main Responsibilities: Planning, developing and implementing strategies for improving patient relations and experiences. Overseeing communications and fostering...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Good career exposure and opportunity Accessible working location Community Healthcare settings As a Manager, Patient Relations (Community Healthcare), you will be responsible for the following duties: Main Responsibilities:Planning, developing and implementing strategies for improving patient relations and experiences. Oversees communications and fostering...


  • Singapore JOBSTUDIO PTE. LTD. Full time

    We are seeking a seasoned Patient Relations Manager to join our team at JOBSTUDIO PTE. LTD.As a Patient Relations Manager, you will play a vital role in ensuring that patients and their families receive exceptional care and support throughout their hospital stay.Your primary responsibilities will include establishing strong relationships with patients and...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Principal Responsibilities 1) Patients Relations Engagements To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards. To be the point person of the hospital for the patients and their family. To implement workflow to ensure a positive...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Reputable Healthcare Organization Good career exposure and opportunity Accessible working location As a Manager, Patient Relations, you will be responsible for the following duties: Establish contact with patients and families at referral or admission. Serve as the primary liaison for patient concerns. Ensure positive experiences at all touchpoints and...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Company OverviewRecruit Express Pte Ltd is a renowned staffing agency dedicated to connecting talented individuals with top healthcare organizations. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.SalaryWe offer an attractive salary package for this role, commensurate with experience....


  • Singapore PARKWAY HOSPITALS SINGAPORE PTE. LTD. Full time

    Job SummaryWe are seeking a Patient Service Ambassador to join our team at Parkway Hospitals Singapore Pte. Ltd.About the RoleThis is an excellent opportunity for a customer-focused individual to make a meaningful difference in the lives of patients and their families.About the JobPatient Service Ambassadors perform various customer service duties according...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Office hours (5.5 days work week)Competitive remuneration + 13th month bonus + Bonuses Island-wide vacancy available As a Patient Service Associate, you will be responsible for the following duties: Support the daily operations of a specialist outpatient clinic Assist walk-in patients and handle phone inquiries Schedule appointments for patients Manage...


  • Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Associate to join our team at the National University Hospital (Singapore) PTE LTD.About the RoleThe Patient Service Associate is responsible for providing exceptional patient service, ensuring seamless communication with patients, and maintaining a clean and organized work...


  • Singapore Kk Women's And Children's Hospital Pte. Ltd. Full time

    OverviewKk Women's And Children's Hospital Pte. Ltd. is a leading healthcare provider in the region, dedicated to delivering exceptional patient care. We are seeking a highly skilled Patient Relations and Feedback Specialist to join our team.


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilites: To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients...


  • Singapore UPPER SPRING CONSULTING PTE. LTD. Full time

    Job OverviewWe are seeking an experienced Patient Relations Manager to join our team at Upper Spring Consulting PTE. LTD. This role will play a crucial part in ensuring that patients and their families have a positive experience throughout their journey with our hospital group.Job SummaryThe ideal candidate will have a strong background in public relations,...


  • Singapore Minmed Group Pte Ltd Full time

    About the Role:Minmed Group Pte Ltd is seeking a Patient Service Associate to join our team. As a Patient Service Associate, you will be responsible for ensuring a comfortable experience for patients. Your duties will include providing customer service, registering patients, managing medications and equipment, and supporting doctors for in-clinic...


  • Singapore JOBSTUDIO PTE LTD Full time

    This role is responsible for planning, developing, and implementing the organisational strategy for enhancing patient relations and ensuring a positive care experience. In addition, the role will involve overseeing communications and patient relations, fostering strong relationships with patients and their families, and collaborating with department heads...