Patient Relations Manager

6 days ago


Singapore JOBSTUDIO PTE. LTD. Full time

About Us

JOBSTUDIO PTE. LTD. is a leading provider of innovative solutions in the healthcare industry.

Job Description:

We are seeking an experienced Patient Relations Manager to join our team. In this role, you will be responsible for establishing contact with patients and their families, serving as the primary contact for hospital services, implementing workflows to ensure positive experiences, and identifying caregiver stress.

Key Responsibilities:

  • Establish contact with patients and their families at referral or admission.
  • Serve as the hospital's primary contact for patients and families.
  • Implement workflows to ensure positive experiences for patients and families.
  • Identify caregiver stress, discern sensitive issues, and offer counsel or solutions.
  • Advise and support staff during crises to diffuse tension and provide empathy and counseling.
  • Assist and support staff with patient relations and communication issues.
  • Supervise, train, and mentor the Ward Ambassadors team.
  • Review and respond to feedback and complaints from the Patients Feedback Form.
  • Collaborate with Corporate Communications, Pastoral Care Services, and Nursing to organize patient engagement events.
  • Develop programs and events to promote patient engagement and improve the patient experience.
  • Identify caregiver stress and offer empathy, support, solutions, and resources.
  • Collaborate with external agencies like Caregivers Alliance for caregiver support and post-discharge follow-up.
  • Participate in ward processes relevant to patient relations and experience.
  • Provide dementia care training to staff and caregivers.
  • Perform additional duties and responsibilities as assigned.

Requirements:

  • Diploma/Degree in public relations, communications, or counselling.
  • Preferably experienced in hospitality, public relations, or caregiver support.
  • Minimum 5 years of managerial experience.
  • Independent, dependable, creative, and outgoing.
  • Strong in public relations, client experience, and counselling.
  • Good organizational and rapport-building skills.
  • Resilient, calm, and exercises sound judgment in crises.

Salary: Estimated SGD $80,000 - $120,000 per annum, depending on experience and qualifications.



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