Indoor Attractions Operations Manager
1 day ago
Mandai Wildlife Group is committed to conservation and animal welfare. Our team is dedicated to providing a unique wildlife and nature experience to our visitors. As part of our pre-opening planning, we are seeking a highly skilled and experienced operations manager to oversee the indoor attractions operations.
The ideal candidate will have a strong background in operations management, leadership skills, and a passion for creating memorable experiences. Key responsibilities include pre-opening planning, team management, and ensuring a great experience and safety for our guests.
• Pre-Opening Planning:
• Work closely with the Mandai Product Development team to ensure smooth transitioning phases.
• Establish new facilities requirements, including FFE lists with various departments to ensure all necessities are in place according to milestones and specifications.
• Identify and develop contingency plans for potential operational challenges.
• Collaborate with relevant authorities to obtain necessary permits and certifications.
• Create working instructions and/or SOPs for both testing and operating phases.
• Ensure manpower readiness of the attraction, including manpower planning, recruitment, training, and onboarding.
• In-Park Operations:
• Oversee the team and manage day-to-day operations, including staff rostering and deployment.
• Ensure delivery of exceptional guest experience and meet or exceed customer expectations.
• Build, motivate, and manage an effective team with a focus on the development and growth of team members.
• Control costs by monitoring expenses, implementing cost-saving measures, and optimizing resource utilization.
• Requirements:
• Diploma/Degree in Tourism/Hospitality Management or the equivalent.
• At least 5 to 8 years of experience in the attractions industry in a guest-facing supervisory role.
• Proven leadership and people management ability to manage and motivate staff.
• Strong verbal and written communication skills.
• Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.
• Good organisational and time management skills with the ability to multi-task, prioritise, and meet timelines.
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