Indoor Attractions Operations Manager

1 day ago


Singapore Wildlife Reserves Singapore Full time
{"Job Title": "Senior/Manager, Indoor Attractions Operations", "Job Description": "

Mandai Wildlife Group is committed to conservation and animal welfare. Our team is dedicated to providing a unique wildlife and nature experience to our visitors. As part of our pre-opening planning, we are seeking a highly skilled and experienced operations manager to oversee the indoor attractions operations.

The ideal candidate will have a strong background in operations management, leadership skills, and a passion for creating memorable experiences. Key responsibilities include pre-opening planning, team management, and ensuring a great experience and safety for our guests.

• Pre-Opening Planning:

• Work closely with the Mandai Product Development team to ensure smooth transitioning phases.

• Establish new facilities requirements, including FFE lists with various departments to ensure all necessities are in place according to milestones and specifications.

• Identify and develop contingency plans for potential operational challenges.

• Collaborate with relevant authorities to obtain necessary permits and certifications.

• Create working instructions and/or SOPs for both testing and operating phases.

• Ensure manpower readiness of the attraction, including manpower planning, recruitment, training, and onboarding.

• In-Park Operations:

• Oversee the team and manage day-to-day operations, including staff rostering and deployment.

• Ensure delivery of exceptional guest experience and meet or exceed customer expectations.

• Build, motivate, and manage an effective team with a focus on the development and growth of team members.

• Control costs by monitoring expenses, implementing cost-saving measures, and optimizing resource utilization.

• Requirements:

• Diploma/Degree in Tourism/Hospitality Management or the equivalent.

• At least 5 to 8 years of experience in the attractions industry in a guest-facing supervisory role.

• Proven leadership and people management ability to manage and motivate staff.

• Strong verbal and written communication skills.

• Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.

• Good organisational and time management skills with the ability to multi-task, prioritise, and meet timelines.

", "Language Code": "en"}
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