Park Manager, Park Operations

4 weeks ago

Singapore DREAMUS EDUTAINMENT PTE. LTD. Full time
Roles & Responsibilities

DreamUs Group was created with a vision to bring serious happiness to children and families. We believe in the magical power of play to unleash creativity, build confidence and bring people together.


We take pride in offering high-quality, themed indoor activity centers designed to bring lasting memories among loved ones. Our indoor playgrounds are each unique in their own way suitable for the young and the young at heart.


As a leading provider of experience-based play facilities in Singapore, we provide unique interactive play experiences through:


- SuperPark in Suntec City Mall

- Pororo Park Singapore in Marina Square

- Tayo Station in Downtown East



Job Responsibilities

1. Financial Management:

  • Oversee and manage the Profit & Loss (P&L) of Pororo Park Singapore, ensuring financial targets are met.


2. Operational Leadership:

  • Develop and manage operations schedules to optimize cost efficiency while maintaining high service standards.
  • Train and supervise the attractions crew to consistently meet established service levels.


3. Facility Management:

  • Ensure Park facilities adhere to the highest safety, sanitization, and cleanliness standards.
  • Conduct regular inspections and maintenance to uphold these standards.


4. Customer Experience Enhancement:

  • Continuously review and improve the park's user experience through enhanced service standards, programs, and offerings.
  • Handle customer service issues promptly and efficiently on-site, via phone, or through digital communication channels.


5. Program Execution:

  • Plan and oversee the smooth execution of park programs, working closely with the attractions team to ensure successful delivery.


6. Financial Accountability:

  • Manage daily cash sales and ensure accurate and timely reporting.
  • Prepare detailed monthly reports and participate in regular business and operational meetings.


7. Safety & Compliance:

  • Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
  • Identify and address operational issues to improve overall park performance.
  • Conduct regular First Aid training for the operations team.


8. Collaboration & Support:

  • Collaborate with sales and marketing teams to promote park offerings.
  • Support cross-functional initiatives to enhance park performance and customer satisfaction.


9. Staff Development:

  • Mentor and develop team members through regular performance reviews, goal setting, and career development initiatives.
  • Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.


10. Additional Duties:

  • Perform any other duties as assigned to ensure the success and growth of Pororo Park.


Job Requirements

Experience:

  • A minimum of 5 years’ experience in leading a team, preferably within the attractions or hospitality industry.
  • Demonstrated experience in operations planning, deployment, and people management.


Specialized Skills:

  • Experience managing mascots and stage performances is a strong advantage.
  • Proficiency in handling multiple and complex projects simultaneously, with the ability to work collaboratively across different business units.


Interpersonal Skills:

  • Strong communication and interpersonal skills, with the ability to engage and motivate a diverse team.
  • Customer-oriented with a proven ability to resolve issues effectively and efficiently.


Personal Attributes:

  • Dynamic, self-starter with the flexibility to adapt to a fast-paced environment.
  • A proactive and solutions-driven mindset with the ability to manage unforeseen challenges.
  • Willingness to work weekends, holidays, and irregular hours as required by the nature of the business.



Tell employers what skills you have

Operations Planning
Leadership
Customer Experience
Financial Management
Interpersonal Skills
User Experience
Career Development
Hospitality Industry
Marketing
Compliance
First Aid
Accountability
Customer Satisfaction
Customer Service
Staff Development
People Management

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