Senior Operations Manager
1 day ago
Mandai Wildlife Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that connects visitors to the fascinating world of wildlife. The Group aims to integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.
The successful candidate will play a key role in ensuring delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses. This includes performing daily operational duties and manpower planning to ensure smooth operations of the park.
Key Responsibilities- Ensure delivery of exceptional guest experience through effective management of guest feedback and service quality
- Perform daily operational duties and conduct manpower planning to maintain smooth park operations
- Create, review, and enhance park operations SOPs, manuals, and processes to drive efficiency and excellence
- Lead and develop a high-performing team to deliver exceptional guest experience
- Develop and implement initiatives to improve park-related and guest experience matters
- Analyze and review reports to inform decision-making and drive business growth
- Degree or Diploma in relevant fields
- Minimum 4 years of experience in a similar capacity, preferably with leadership and project management experience
- Pleasant, courteous, and confident disposition
- Excellent team player with strong communication skills
- Resourceful self-starter with good time management and problem-solving skills
- Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
We offer a competitive salary range of SGD 60,000 - SGD 80,000 per annum, commensurate with experience, plus benefits and opportunities for career growth.
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