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Captain, Engagement

4 weeks ago

Singapore MARINA BAY SANDS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

  • Monitor performance, provide training and coaching, and lead initiatives to improve overall engagement and satisfaction levels.
  • To observe staff and guest interactions and confer frequently with service staff to ensure guest satisfaction.
  • To train and groom staff regularly so that the staff are well-advised and have proper presentation in line with company policy.
  • To coordinate with various departments to ensure seamless execution of events and programs
  • To engage with guests through interactive activities, tours, and educational programs.
  • To provide exceptional customer service and ensue all interactions contributes to a positive and memorable guest experience
  • To oversee the logistics and execution of programs, ensuring all aspects run smoothly and efficiently.
  • To ensure all activities and programs comply with safety regulations and standards.
  • To maintain a safe and welcoming environment for all guests and staff.
  • To work with the Attraction leadership team on planning, development, and implementation of new programs for the Attractions team.
  • Support Managers and Department in achieving all goals and Key Performance Objectives/
  • Must be able to work in a fast-paced, high volume and performance-based environment while maintaining the highest level of service quality and performance capabilities.
  • · Strictly adhere to all established departmental policies, procedures, and operating standards.
  • · Any other related duties as directed.


Job Requirements


Education & Certification

  • No formal education required

Experience

  • Prior experience in a supervisory or leadership role within engagement, guest services in hospitality and attractions industry

Other Prerequisites

  • Possess a good sense of spontaneous positivity and creative impromptu thinking
  • Experience in developing and implementing engagement initiatives.
  • Enthusiastic attitude and vibrant persona with an eagerness for friendly interactions
  • Passionate and love interacting with children
  • A well-groomed and professional appearance.
  • Proficient in written and spoken English (essential), and at least one other spoken language/dialect (desirable)
  • Excellent organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
  • Able to communicate effectively to a broad range of audiences, in person or online.
  • Excellent verbal and written communication skills.
  • Flexibility to work evenings, weekends, and/or holidays as needed.

Tell employers what skills you have

Coaching
Management Skills
Leadership
Interpersonal Skills
Multitasking Skills
Exceptional Customer Service
Persona
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Visitor Attractions
Hospitality