Strategic Partnerships Manager

2 weeks ago


Singapur, Singapore Ninja Van Full time
Senior Partnerships Specialist Role

The Senior Partnerships Specialist plays a pivotal role in fostering and maintaining strategic relationships with key partners Lazada and Shopee, driving Ninja Van's mission of delivering efficient and reliable services to these partners.

Responsibilities
  • Develop a deep understanding of Ninja Van's products, services, and operations processes to effectively support clients' needs.
  • Utilize data analysis skills to generate reports for regular monitoring of account performance, ensuring timely issue resolution and collaboration with clients.
  • Ensure daily achievement of performance standards, including operational escalations and issues, to maintain positive customer experiences.
  • Proactively identify and implement preventive measures to maintain customer satisfaction.
  • Contribute to commercial discussions, such as contract negotiations and new service proposals, to drive business growth.
  • Collaborate with internal departments and stakeholders to identify and resolve operational issues.
  • Work closely with tech teams to ensure processes are scalable and meet shipper satisfaction.
  • Develop and maintain regular reporting mechanisms to track and communicate performance against objectives.
  • 2 years of experience in account management or client-facing roles.
  • Strong analytical skills, comfortable working with large datasets, and presenting insights.
  • Strong reporting, writing, and presentation skills.
  • Excellent communication and interpersonal skills to build relationships with internal and external stakeholders.
  • Stakeholder management, finance, and business acumen, with strong Excel skills.
  • Proficiency in English and Mandarin is preferred.


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