IT Support Specialist

5 days ago


Singapur, Singapore ITCAN Full time

Key Responsibilities:

We are seeking a highly skilled IT Support Specialist to join our team at ITCAN. As a key member of our technical operations team, you will be responsible for monitoring and maintaining the integrity of our systems and infrastructure.

Key Responsibilities Include:

  • Monitoring of all systems, applications, and network infrastructure events using advanced monitoring tools.
  • Analysis of incidents based on event management matrices to ensure prompt resolution.
  • Escalation of incidents to Level 2 support engineers as required.
  • Performance of daily activities as documented in the daily checklist to ensure seamless operations.
  • Monitoring, tracking, and updating of change management activities and routine tasks.
  • Documentation of all outstanding activities and tasks for handover to incoming shifts.
  • Notification of stakeholders via SMS for critical incidents.
  • Activation and facilitation of the Technical/Management Bridge as required.

Requirements:

To be successful in this role, you will require:

  • A Bachelor's Degree in Information Technology, Information Systems, Computer Science, Business, or equivalent.
  • At least 3 years of IT experience, with a minimum of 2 years as a command centre operator in an enterprise command centre.
  • Minimum of 2 years of Event Management and Incident Management experience.


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