IT Support Specialist
5 days ago
Key Responsibilities:
We are seeking a highly skilled IT Support Specialist to join our team at ITCAN. As a key member of our technical operations team, you will be responsible for monitoring and maintaining the integrity of our systems and infrastructure.
Key Responsibilities Include:
- Monitoring of all systems, applications, and network infrastructure events using advanced monitoring tools.
- Analysis of incidents based on event management matrices to ensure prompt resolution.
- Escalation of incidents to Level 2 support engineers as required.
- Performance of daily activities as documented in the daily checklist to ensure seamless operations.
- Monitoring, tracking, and updating of change management activities and routine tasks.
- Documentation of all outstanding activities and tasks for handover to incoming shifts.
- Notification of stakeholders via SMS for critical incidents.
- Activation and facilitation of the Technical/Management Bridge as required.
Requirements:
To be successful in this role, you will require:
- A Bachelor's Degree in Information Technology, Information Systems, Computer Science, Business, or equivalent.
- At least 3 years of IT experience, with a minimum of 2 years as a command centre operator in an enterprise command centre.
- Minimum of 2 years of Event Management and Incident Management experience.
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